A quality management system allows an organization to analyze their customers needs and define the appropriate processes for an efficient production and distribution of services.
A quality management system is the set of coordinated activities to direct and control an organization in relation to quality. It includes the quality policy, the objectives, the planning, the control, the assurance and the continuous improvement of the quality.
An effective system can help companies to successfully face the demands of profitability, quality and technological innovation. Quality management will help you reduce improvisation within the production and marketing processes, as it not only allows you to plan them, but also establishes the necessary mechanisms for monitoring, evaluating and optimizing them.
Advantages of having efficient quality management systems
A good quality management system can bring multiple benefits to your company among which the following stand out:
Improvements in the organization of the company. The quality management systems help to systematize operations and make more efficient the processes of a company and also allows to generate savings, detect idle resources and redistribute them effectively.
Control of the performance of the processes and the organization. Quality management systems facilitate organizational management and indicate when the plan is not being complied with and even allow to determine the reasons why the goals are not being achieved.
Promotion of organizational learning and improvement of the training of the workers of the company. By having more information about the processes, more resources can be allocated for personnel training so they can adapt to the new technological demands and perform their functions efficiently and with greater motivation and commitment.
Enhance innovation, new ideas, new methods. Quality management systems promote continuous improvement in organizations. This is a structured and systematic process aimed at obtaining a greater performance of a process, increasing the quality of products and services or reducing the cost of obtaining activities that we already develop in a habitual way.
It improves the image of the organization and its products and services. This help the company and its products to get a better market position with respect to the competition. Adopting a quality management system is a signal of their commitment to quality and continuous improvement.
Increase the competitive position of the company. The company increases its leadership in the market and optimizes its chances of sustainability over time.
Quality management systems consider the needs and expectations of the client, so their employment has a positive impact on their satisfaction and loyalty.
At present, there are several technological tools designed to improve the adoption and implementation of quality management systems. This quality management software facilitates the performance of a quality management system and improves its efficiency allowing the company to obtain optimal results.
How to choose a quality management system?
What characteristics should a quality management system have to be efficient?
Easy to use. The simpler and more intuitive the software is, the easier it will be to start getting good results.
Easy to implement in your organization. The implementation of the computer system within your company should not be complex. A good management system should facilitate the migration, storage, analysis and export of data.
It must be in accordance with the quality model selected by your organization. If your company has chosen the ISO 9001 standard or the EFQM model, the software you select must be adapted to the chosen quality model, as these provide the reference and principles required to plan and implement quality management systems.
It must allow the integration of other standards. A common structure allows the implementation of integrated systems that facilitates the implementation and evaluation of quality management systems and helps the organization to effectively handle the challenges that market competitiveness implies.
The price must match the services offered. The price is also an important criterion when choosing your software. Compare the prices and benefits of the different tools and select the one that is most convenient.
In a very competitive business world, positioning itself as an efficient company and committed to quality is increasingly essential.
The importance of implementing a quality management system lies in the fact that this platform help us to develop, within the organization, a series of activities, processes and procedures, aimed at elaborating products or services that meet the requirements of the clients. This will gives our products greater possibilities of being acquired by the client and will help our company to achieve the percentage of sales planned.