Many Facility Management (FM) companies possess data, but few possess insight. The new ISO/TR 41030:2024 is here to solve this, offering standardized guidance on how to evaluate whether your services truly deliver value to the organization, beyond merely “completing tasks.”
If you struggle to demonstrate the ROI of your maintenance or cleaning operations, this standard is your new playbook. Below, we translate this technical report into operational best practices.
What is ISO/TR 41030:2024 exactly?
ISO/TR 41030:2024 is an international technical report that provides guidance on the development, measurement, analysis, and improvement of performance in Facility Management.
Unlike a certification standard (such as ISO 41001), this document acts as a practical guide. Its main goal is to bridge the gap between organizational strategy and daily operations, ensuring that what you measure (your KPIs) truly reflects business objectives.
Expert Note: The standard emphasizes that measurement is not the end goal, but a means for evidence-based decision-making.
How should FM KPIs be structured according to ISO?
According to ISO 41030, an effective measurement system must hierarchically align strategic objectives with operational indicators and field evidence.
To achieve this, the standard suggests a cascading structure:
- Strategic Objective: What the company wants to achieve (e.g., Reduce carbon footprint).
- Critical Success Factor (CSF): What must go right to achieve that goal (e.g., Efficient waste management).
- Key Performance Indicator (KPI): The quantifiable metric (e.g., % of recycled waste vs. total).
- Data/Evidence: The raw record feeding the KPI (e.g., Daily weighing report).
This is where tools like DataScope become critical. The standard demands that evidence be traceable and auditable. Using paper to collect this data breaks the chain of custody and reliability that the ISO requires.
What is the difference between measuring “Outputs” and “Outcomes”?
The fundamental difference is that Outputs measure the activity performed, while Outcomes measure the value or impact generated by that activity.
ISO 41030:2024 urges FM managers to shift from Outputs towards Outcomes.
Comparison Table: Traditional vs. ISO 41030 Approach
| Feature | Traditional Approach (Output) | ISO 41030 Approach (Outcome) |
| Focus | Volume of work. | Value for the end-user. |
| Cleaning Example | “Restroom was cleaned 4 times.” | “Restroom was available and clean 98% of the time.” |
| Maintenance Example | “10 AC units were repaired.” | “Temperature remained at a constant 22°C.” |
| Tool | Signed paper sheet. | Mobile form with timestamp, GPS, and photo. |
How to properly document evidence for an audit?
Proper documentation requires that every collected data point has integrity, traceability, and immediate availability.
The standard is clear: without evidence, there is no measurable performance. To comply with ISO 41030, your field records (inspections, work orders, security rounds) must include:
- Unalterable Date and Time (Timestamp).
- Identification of the responsible party.
- Visual Proof (Photos or digital signatures).
- Validated Location (Georeferencing).
Using a digital transformation platform like DataScope ensures that every inspection performed in the field automatically becomes valid data for your indicators, meeting the data quality requirements of the standard.
Conclusion
ISO/TR 41030:2024 does not seek to complicate your operation, but to give meaning to your data. By aligning your metrics with strategic objectives and ensuring reliable digital evidence collection, you move from being a cost center to a strategic partner.
Do you want to start measuring with international standards today?
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