Front is the shared inbox for teams that brings your email, communication channels, and apps into one platform for collaboration.

Email Front
Front is the shared inbox for teams that brings your email, communication channels, and apps into one platform for collaboration.
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The email inbox houses all of your internal and external communications, yet it lacks the tools you need to handle these messages clearly and efficiently. You may even be a member of several email groups sending different kinds of messages to that inbox: customer requests, bug reports, social media updates, and your occasional company announcement. With so much information to process, important details tend to fall through the cracks, creating unnecessary friction and potentially pushing project deadlines back. Rather than burying yourself under all the back-and-forth, you can set up a shared inbox with Front. It's a collaborative workspace that pulls all of your communications in one place: incoming emails, tweets, Facebook messages, Front chats, SMS (powered by Twilio), and third-party channels like Intercom messages and Talkdesk call activity. With less email to manage and 0% channel switching, your team can quickly respond to customer requests and coordinate with the right people to solve important issues. Read MoreSetting up a shared inbox begins at sign-up, where Front prompts you to add a work email address or an email group like to the app. You can then add other accounts to the inbox, such as your company Twitter account, Facebook page, SMS number, and third-party apps that serve as a channel between you and your customers. If you'd like to add your own channels separate from your team inbox, you can create an individual inbox. Texts, updates, and other messages in individual inboxes are private, but you can use Front's collaborative features (e.g., canned responses, comments) when sharing these messages with your team. The inbox is divided into three default views: Unassigned, Open, and All. As you assign messages to your teammates, they're instantly moved to the Open view. To the right is the message pane where you'll find several options to help you manage incoming messages. You can assign, follow, tag, snooze, archive, or delete messages depending on your workflow. If a message requires input from a teammate or a file attachment, you can reach out in the Comment section just below the Reply box. You can shave off a few minutes of your processing time by creating rules to automate parts of your workflow. Front lets you create rules to manage messages in your individual inbox, while administrators can create team rules to manage messages in any of your shared inboxes. Each rule is made up of one or a series of triggers, conditions, and resulting actions, all of which will tell Front which messages to process and how to process them as they arrive in your inboxes. For example, any inbound message or comment that contains the word cancel in the body can be tagged with the keyword "cancel" and assigned to the teammate in charge of handling cancellation requests. As your team uses Front, you'll be able to gauge their performance and identify areas of improvement. Analytics gives you that much-needed insight on your team inboxes. By clicking on the Reports icon at the bottom of the left-side menu, you can check current and previous metrics on your conversations, team, productivity, and customers. For example, you can see how many new and total conversations were received and sent, average response times, and the day and time of the week when your team receives the most conversations. From there, you can highlight strong points in your team's workflow and target areas that need more attention. With Front, the inbox can finally be a place of clarity and productivity for your team. And with better response times and more personal interactions, your customers will always look forward to hearing from you again.


Check Access
Checks that the JWT token is working & that the use has enabled Zapier integration.
List Assignees
Lists the available assignees.
List Channels
Lists channels available to your company.
List Contacts
List contacts for your company.
List Custom Channels
Lists custom channels available.
List Inboxes
Lists team inboxes.
List Rules
List the rules in Front.
List Tags
List team tags.
List Teammates
Lists teammates in your company.
List Teams
List teams in your company.
New Comment
Triggers when a new comment is posted on a conversation.
Rule Triggered
Triggers when criteria for a team rule is met.
New Inbound Message
Triggers when a new message is received.
New Outbound Message
Triggers when a message is sent (either a new message or a reply).
New Tag Added to Message
Triggers when a tag is added to a conversation.
New Custom Message Sent (Deprecated)
Triggers when a custom message is sent from Front (cf:
New Custom Message Sent
Triggers when a custom message is sent from Front (cf:
Assign Conversation
Assigns a conversation to a teammate.
Create Contact
Creates a new contact.
Import Message
Imports a new message into Front.
Receive Custom Message
Receives a custom message in Front (cf:
Send Message
Sends a message creating a new conversation.
Send Reply
Replies to a conversation. This action is best used with a Front trigger. For example, auto-reply behavior could be setup by combining a "New Inbound Message" Front trigger with this action.
Set Conversation Status
Sets the status of a conversation to archive, unarchive, delete it or mark it as spam.
Set Conversation Tags
Sets the tags of a conversation.
Unassign Conversation
Removes the conversation assignee.
Update Contact
Updates an existing contact.
Update Conversation
Update the conversation status, assignee, inbox or tags.
Find Contact
Finds an existing contact.

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