Valet arrival experience checklist
Valet service audit
What does this form include?
This form contains 3 sections:
Enter Associate name
The associate followed the 15/5 rule
- The associate followed the 15/5 rule
- If waiting in a car queue, the staff made an attempt to acknowledge the guest in a timely manner (verbally or non-verbally, within 2 cars or less behind the attended car, before the guest's car is attended to)
- Promptly opens car doors (driver, passenger if applicable, hotel doors)
- The associate offered luggage assistance and promptly unloaded the guest's luggage
- The associate explained the parking options
- The associate directed the guest to the reception desk
- The associate was knowledgeable about property offerings and the local area (F&B, local directions, local restaurants, local traffic)
- The associate used the guest name during the interaction, when known
- The associate maintained good posture, eye contact, and smiled throughout the interaction
- The associate appeared well-groomed and professional, wearing the proper uniform and name tag
- The associate offered further assistance to the guest
- The associate offered a warm and sincere closing, thanking the guest
Arrival Experience - General Exterior Cleanliness
- Arrival Experience - General Exterior Cleanliness
- Arrival Experience - General Exterior Condition
Use this template