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Tesco homeplus - customer viewpoint checklist

Customer viewpoint - store healthcheck

What does this form include?

This form contains 6 sections:

Lead Question

Overall customer service & helpfulness

Staff Are Great

Able to find staff if needed help

I DON'T QUEUE

Length of wait at checkout (all checkout types)

I CAN GET WHAT I WANT

Overall satisfaction with availability
Overall satisfaction with availability in clothing
Overall satisfaction with availability of special offers

SHOPPING IS EASY AND ENJOYABLE

I could get in and around easily

ELECTRICAL DEPARTMENT

Helpfulness of staff in electrical department

Use this template