Team member 360 checklist
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What does this form include?
This form contains 11 sections:
Is the team member greeting customers with in 10 to 15 sec?
- Is the team member greeting customers with in 10 to 15 sec?
- Is the team member staying with in 10 to 15 feet of customers?
Is the team member leaving the backroom with at least 2 shoe?
- Is the team member leaving the backroom with at least 2 shoe?
Is the team member offering 5 add-ons?
- Is the team member offering 5 add-ons?
Is the team member informing the customer of are great clearance selection
- Is the team member informing the customer of are great clearance selection
Is the team member offering the MVP card to all customers?
- Is the team member offering the MVP card to all customers?
- Is the team member showing the benefits of the MVP text program?
- Is the team member checking that every customer that is being checked out has a MVP account?
Is the team member greeting the customers warmly ?
- Is the team member greeting the customers warmly ?
- Is the team member interacting with the customer?
Is the team member asking at least 3 open ended questions?
- Is the team member asking at least 3 open ended questions?
- Is the team member offering at least 2 different options?
Is the team member expecting "no"?
- Is the team member expecting "no"?
Is the team member responding to and overcoming?
- Is the team member responding to and overcoming?
Is the team member offering a sincere thank you?
- Is the team member offering a sincere thank you?
Is the team member putting the customer before projects?
- Is the team member putting the customer before projects?
Use this template