Store visit report checklist
Store visit record
What does this form include?
This form contains 28 sections:
Customer Service
- Is the 123 customer service expectation being actioned in store?
- Review most recent feedback. Has their been action to improve?
Financials
- Review EOM store summary
- What is the stores current QTD and YTD sales growth?
Daily Operations
- Are daily and weekly floor walks in place. Review records.
- Are top performing lines in prime retail space and blue ticketed?
- Review NSOH
- Has the Price Integrity Audit been Actioned?
- Has the most recent Risk Audit been actioned?
Clip Strips & Powerside set up
- Are Clip strips ticketed and full?
- Are Powersides full and ticketed across the store?
Credit Claims & Rebates
- Is the store doing them?
- Ideas to improve stores performance.
Payroll
- Are wages inline with budget?
- Review casual usage.
- Average hourly rate. How is the store tracking?
In store systems & stock management
- Does the store have any major overstock issues?
- Goods receipting and SIT up to date?
- Receiving - are goods moving through? Is the a resett process in place How many nights/mornings, how many hours dedicated to refill?
Action required to improve stock flow -
Marketing , special events , store theatre
- Are seasonal events set up and merchandised to standard ?
- Review catalogue set up Location, Ticketing, Merchandising Intensity
- Are dept ad packs in place? Event set up checklist up to date?
How is clearance set up I store? Does it sit within the clearance guidelines?
Clearance
- What actions are in place to reduce Z5 levels?
- Clearance Guidelines communicated and store set up to communicated expectations?
CM
- Review CMCB complaints and outstanding issues , ensure DTL is having regular daily meetings with coordinators and following up on all customers issues.
Health and Safety
- Are the any team member issues in the store?
- Safety and incident files compliant?
- Review incidents. How can we reduce?
- Record maintenance issues. What needs to be followed up. What is the risk?
- Review workers compensation claims, Review progress reports, What communication with team member
Team member Induction and Training
- Review new employees list. Has Development Pathway been completed?
- What development is planned for leadership team?
Sew
Furn
Craft
Spartys
Manchester
Decor
Sew Notes
Furn Notes
Craft Notes
Sparty's Notes
Manchester Notes
Decor Notes
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