Store visit report and manager 121 review checklist
Drc
What does this form include?
This form contains 45 sections:
CUSTOMER JOURNEY
- "Sell me " Ask a colleague /Manager to sell you an OEL product
FIVES AND 1,2,3
- Colleagues understand 1,2,3 Attach on each product category with "great questions", selling WEH premier.
OUR EXPERTS LOVE
- Discuss OEL with colleagues, do they understand the importance?
KNOWHOW
- Is the KNOWHOW behaviours and strategy understood and alive with colleagues?
INFINITY
- Are colleagues mentioning infinity?
- Are leaflets being handed out?
- Is the POS in place?
CUSTOMER FEEDBACK
- Number of compliments since last review
100% CUSTOMER FACING AND MULTI SKILLED
- Are all colleagues available to sell?
Customer Champion
- Visible and effective on the shop floor
- Engaging and talking with customers
'Show me'... Ask a colleague or manager to sell you a product using online in store.
ARE PERFORMANCE REVIEWS and 121's TAKING PLACE TO TIMEPLAN?
- DMs and AMs (Quarterly), all store colleagues on anniversary of start date.
- Business advisors
- SIS and Ubiquity (Apple SIS and P4U colleagues not included.
TRAINING
- Have all new colleagues attended Go Live and had a probationary review?
Discuss stores training plan completion
What is the managers plan to develop top talent?
WORKFORCE MANAGEMENT
- Holiday planner in use (review for the current quarter and plan to manage until end of year)
Review F/T P/T mix vacancies
Payroll management
- Availability Reviews completed
- Review hours to ideal target
PERFORMANCE MANAGEMENT
- Evidence of the line manager using the appropriate policies to improve performance
- Is the process being followed with ER to timescale?
Payroll
- Managed in line with budget?
- Time and attendance,!check compliance - are exceptions being managed?
- Signed off weekly as required?
P & L review the previous period. What actions are being taken to save costs?
- Review the previous period, what actions are being taken to save costs.
Compliance dashboard
- Review reds
- Comment on any trends
Risk assessments
- General and manual handling risk assessments completed, signed and briefed to the team.
Contribution
- Review the number of Maginus transactions period on period.
Pro activity
- Have the store completed the B2B fit document?
KNOWHOW FIT
- Completed and submitted online weekly by KnowHow expert?
- Signed
- All actions completed?
REFERRALS
- Weekly target achieved and plan in place to improve period on period?
TEAMWORK
- Weekly meeting documented with clear actions?
WEEKLY TARGET
PERFORMANCE TO TARGET
- Previous period unit target beaten/Review AppleCare %to target.
- Review ASTO training to target.
Review Apple baseline standards.
HOUSEKEEPING.
- Products stored in categories, barcode spacing out, fast selling lines easily accessible.
CORRECT STORAGE SPACE/TOOLS USED.
- No blue totes or electrical cupboards being used for storage
SUFFICIENT EQUIPMENT IN PLACE FOR MANUAL HANDLING.
- Appropriate footwear , sack barrows, pallet trucks etc.
TECHNOLOGY BEING BROUGHT TO LIFE.
- Demo ready and theatre in computing, kitchen and vision including cloud demo's?
MULTI CHANNEL
- Are processes in place for R & C, Pay and collect, and online in store?
DEPLOYMENT OF COLLEAGUES
- Are Rota's up and is there a good mix of colleagues available?
What's the process for ensuring the promo is checked off?
Talk through colleagues areas of responsibilities and accountabilities of the the leadership team.
CSS SCORE
- 95% = 4. 90% = 3. 85% = 2. 80% = 1. -80% = 0
CONVERSION
- +3%=4. +2.5%=3. +2%=2 +1.5%. Under 1.5%= 0
LABOUR TURNOVER
- Under 10% =4. Under 24%= 3. 25% =2. Over 26 = 1. Over 40% =0.
IT'S AN EXCITING PLACE TO BE
- 4,3,2,1,0. Based on shop floor observations on the day.
P&L
- +115% = 4. + 110% = 3. +100% =2. + 90% = 1. Under 90% = 0.
CURRENT SQ
- +650 = 4. + 600 = 3. + 550 = 2. + 500 = 1. Under 500 = 0
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