Security services key performance indicators. checklist
Key performance indicators for cleanall security services.
What does this form include?
This form contains 6 sections:
Contract Management
- The Cleanall’s Manager/Supervisor available when required and to meet regularly with the Client Managers.
- Implementation of any agreed action points arising from monthly management meetings.
- Cleanall expressly notify client of replacement of staff 48 hours before effecting posting (Period and name of replacement officer detailed).
- Cleanall management and security staff (including agency staff) meet the agreed service delivery standards (including the completion of cleaning/additional duties).
- Staff paid at least the minimum wage and employed in accordance with employment law.
Security Officers.
- All sites/locations fully staffed at all times as stipulated in contractual arrangements and cover provided for absences.
- All handovers take place within the required timeframe and cover all incidents from the shift.
- Officers are alert at all times and are fit for duty e.g. not asleep or under the influence while on duty.
- Equipment detailed in AI’s is provided and is carried by or available to Officers at all times i.e. UHF radios/site mobile phones.
- Effective assistance provided during emergency situation and/or test drills, including fire, bomb alerts and other incidents.
Access Control.
- Prevent unauthorised access and deal with events threatening the security of the site.
- Visitors and vehicles properly recorded by the Officers.
- CCTV monitored and any suspicious activity reported and investigated.
- Regular foot patrols conducted every 3 hours.
- Prevent unauthorised removal of property from Customer's sites.
Comments.
Signature of Client Representative.
Signature of Cleanall Services Ltd Representative
Use this template