Qasa starbucks self assessment checklist
Quality assurance standards audit (qasa) self-assessment tool to measure and drive continuous improvement.
What does this form include?
This form contains 50 sections:
Drive Thru Lane
Exterior of the Store
- Drive thru menu boards/speakers are clean
- Drive thru lane does not have trash/cigarettes on ground
- Drive thru window area clean
- Drive thru window is closed when no cars are in queue
- Drive thru trash can is not overflowing
- Drive thru menu boards in good repair
Dumpster/Trash Area
Entrance and patio of the Store
General Cleanliness and Condition
Café: Entrance and Customer
- Walk off mat clean
- Walk off mats in good repair
- Door threshold is clean
- Doors are in good repair and rodent proof
- No Smoking signage posted at all customer entrances (leading outdoors) (NA - CA, FL, CO)
- Café ledges clean and windows below 12 feet are clean
- Windows above 12 feet clean
- Café Ceiling/Ducting/Lighting/Vents below 12 feet clean and lights are not out or missing
- No dust build up/splatter on ceiling/vents/lighting in FOH above 12 feet
- No lighting burned out at or above 12 feet
- Café chairs/tables/lamps clean and in good repair
- Café floor fixtures (baskets/newspaper stands/black apron rack) are clean
- Café retail shelving clean
- Retail shelving not damaged
Food
Recycling/Compost Bins
Fixtures and condition
Restrooms
- Restroom fixtures clean (Hand sink / faucets/toilet/mirror/air fresheners/handrails/baby changing table)
- Restroom faucets/drainpipes are not dripping/secure/free of damage/scald guard present
- Approved soap/paper towel dispensers properly stocked and working
- Soap is not stored in caramel bottle/syrup bottle at hand sink
- Handwashing signs are present at hand sinks
- Hand sink(s) have warm water 100-120 °F (38-49 °C)
- Restroom fixtures are in good repair and free of graffiti (Handsink /faucets / toilet / mirror/ baby changing table/doors)
- Paper towel/soap/toilet paper dispensers/sconce shade/garbage cans are in good repair and free of graffiti
- Toilet tissue is loaded into the dispenser and not available to customers outside of the dispenser.
- No odor present
General Cleanliness
Floor/Walls/Ceiling
Condiment Bar
- Condiment bar is free of excessive spills
- No build up under napkin holders/in trash cabinet/under trash ring/under sugar/sweetener pack container
- No encrusted buildup in sugar/sweetener pack container
- Condiment/stir stick containers clean
- Cabinet with trash can is clean
Smallwares
General Food Safety
Pastry Case
- Ambient pre-packaged RTE food within code date at the POS
- All products within the pastry case have signage
- Allergen Signage present in pastry case
- Warming display sticker present For Display Only
- Non-PHF RTD within code date
- Sandwiches/Boxes/Salads/Fruit Cups/Yogurt Parfaits within expiration date
- Product is not stored over front vents in the RTD&E case
- Stored multi-day pastries dated and within code date
- Food items stored protected, approved food covering used (indicate product improperly stored)
- Butter/Cream Cheese are not stored at room temperature in the upper portion of the pastry case
- Potentially hazardous samples are actively sampled and not left at room temperature
- No product above 41°F (Canada 401/4°C) in RTD/E case
Equipment and Smallwares
REFRIGERATORS, FREEZERS and CHILLED CASES
- Thermometer located in front of case or refrigerator
- Thermometer does not have any breaks or gaps in the red "gauge" line /All broken thermometers removed from the equipment
- Refrigerator/food case is not above 41°F (Canada 401/4°C)
- Refrigerator is clean (shelves/fan guards/ interior/exterior/floor)
- Refrigerator shelves/door free of damage
Warming Station
- For-here cups and plates are not chipped/cracked
- For-here serveware stored clean
- Cutlery free of rust and not bent
- Warming tongs/knives are free of multiple dried on product build up
- In-use tongs stored on a clean cutting board or other clean surface
- Utensil holder not rusting/in poor repair
- Cutting boards are free of visible dried build up in grooves
- Food contact items are from an approved source and food grade
- Silverware/unwrapped plasticware stored handles up
- Silverware/ unwrapped plasticware not Stored with handles in multiple directions if laid flat
- Silverware/ plasticware stored in clean container
- Plexi cubes not cracked/chipped
- In use plexi cubes are clean
Oven
Brewing Station/Backline
- Faucet fixtures secure/free of damage/not dripping (including drainpipes)
- Sink/faucet is clean
- Sink/drain pan sealed to counter top
Equipment
Coffee
Cold Beverage Station
- Sure Shot FMD is not above 41° F (Canada 407/4°C)
- Blender(s)/housing clean
- Blender shroud free of cracks or pieces missing
- Blender Pitcher Rinser (BPR) clean including underside/no major leaks
REFRIGERATORS, FREEZERS and CHILLED
- Thermometer located in front of case or refrigerator
- Thermometer does not have any breaks or gaps in the red "gauge" line /All broken thermometers removed from the equipment
- Refrigerator/food case is not above 41°F (Canada 407/4°C)
- Product temperature is at or below 41°F (Canada 407/4°C)
- Refrigerator is clean (shelves/fan guards/ interior/exterior/floor)
- FOH Refrigerator gaskets clean and not damaged (ordered/replaced by store)
- Refrigerator shelves/door free of damage
Espresso Bar
- Bar ice bins/caddies is absent of mold/slime build up
- Bar ice bins/caddies covered and protected
- Blender Pitcher Rinser (BPR) clean/no leaks from base or unit
- Espresso Machine Clean
- Top of espresso machine clean/no dust
- Espresso machine food parts clean-bean hopper clean and not damaged, and espresso pour spout clean and not damaged
- Espresso machine steam wand and area above steam wand is free of dried on/encrusted build-up
- Espresso drain pan and plug present, Mastrena logo present
- Dish area clean (if in FoH)
Sanitizer and Wiping Cloths
Drive Thru Area Behind Counter
- Drive thru window area clean handoff plane/window ledges/register area
- Drive thru window is not left except during window interactions
- Faucet fixtures secure/free of damage/not dripping (including drainpipes)
- Cream dispenser clean
- Espresso Machine Clean
- Top of espresso machine clean/no dust
- Espresso machine food parts clean-bean hopper clean and not damaged, and espresso pour spout clean and not damaged
- Espresso machine steam wand and area above steam wand is free of dried on/encrusted build-up
- Espresso drain pan and plug present, Mastrena logo present
- No lighting burned out at or above 12 feet. Drive-thru display and equipment clean
BOH Dry Storage
- Items are not stored on floor preventing cleaning
- Dry storage shelving/BOH prep station clean
- Water filtration system clean/no dust
- No Dust build up/splatter on ceiling/vents/lighting in BOH over 12 feet
- Doors are in good repair and rodent-proof
- No lighting burned out at or above 12 feet
- No bags of trash stored on floor in back room
- Lid closed on back room wheeled trash can
Mop Sink Area
BOH Refrigeration Equipment
- Dairy in BoH refrigerator is within code date
- Sandwiches/salads/yogurts are dated and within code date
- No product above 41°F (Canada 40°F/4°C) In BoH refrigerator
- Non PHF RTD within code date
Ice Machine
Partner Habits
Dishwashing Area
- Equipment drain lines from dishwasher/ice machine not placed in sewer pipe
- Dish sink/sprayer clean
- No soft sponges/magic eraser-like pads in food prep area/dish area
- Approved scouring pad/brushes are free of damage
- Clean drain board free of anything other than clean dishes
- WASH/RINSE/SANITIZE labels present/in correct order/free of damage
- Dish compartment sink has hot water (120 °F in CA)
- Shelving above dish sink clean
- No towels left sitting on counters/shelves/on or in sink
Dishmachine
Accessible and used properly
Hand Sinks (FOH and BOH)
- Handwashing is not taking place in FOH dump sink (and dedicated hand sink present)
- Dumping or rinsing is not taking place in dedicated hand sink
- Access to hand sink is not blocked by trash cans/product
- Smallwares/Product/food/drinks are not stored in or on designated hand sink
- Hand sink/faucet is clean
All hand sinks properly stocked soap/paper towel dispenser functioning properly
Chemicals
- Chemicals are not stored on or above food preparation counters
- Chemicals are stored below or 12 inches away from food/single use items/clean dishes
- Chemicals are not stored on or above dishmachine
- Chemicals are not stored on/above clean drain board or sanitize basin of dish sink
- Chemicals are in labeled spray bottle/container
- Chemicals are covered/sealed (excluding sanitizer bucket)
- No bleach/unapproved pesticide/drain cleaner/ unapproved chemical present
- No Scented hand lotion/unapproved hand soap/hand sanitizer present
- Esteem Sani-NC (US)/UltraSan (CAN) not observed in store with high-temp dishmachine
Sanitizer Buckets and Bar Towels
- Sanitizer container is properly labeled
- Proper test strips are available and free of water damage and not expired
- Quat- solution between 200 and 400ppm
- Chlorine- solution between 100 and 200ppm
- No towels left sitting on counters/shelves/on or in sink
- In container with sanitizer solution
- Large red sanitizer bucket not stored on counter or in sink
- Clean towels/linens not stored with chemicals or a contamination potential/stored at least 12" away from any contamination potential
Handwashing taking place at appropriate times
Handwashing
- After wiping hands on apron
- After handling trash, recycling, or compost
- After coughing/sneezing into hands
- After touching face/hair/skin
- After eating/drinking
- After breaks
- After handling dirty dishes or equipment
- After blowing nose
- After cleaning tasks
- Before starting shift
- Before putting gloves on
- After using restroom
- Partners washing hands are using soap and proper technique (incl. 10-15 second scrub)
Documentation
- Food service permit is current and locatable.
- One partner in charge per store with valid food safety certification , or more if your jurisdiction requires it (note expiration date)
- All partners have valid food worker cards if required
- All partners serving alcohol have appropriate alcohol training completed and current
- Allergen certification adequate per jurisdiction (MA)
- Allergen Poster present in BoH
- Heimlich maneuver signage posted where required (CA, CT, GA, MI, MD, NJ, NY, TX) Order at signage@starbucks.com
- Most recent Health inspection report posted or on file
- Most recent pest report is within 60 days/and available for review
- Alcohol signage d posted as required
- Temp log complete, no entries missing/when required, corrective action noted
Food Handling & Food Safety
Food Safety and Partner Habits
- Smallwares 2 hour timer is in place and running
- Partner food/beverage is not stored on shelving next to dry goods, clean
- smallwares, or single use items shelving and at least 12" below and away
- No Drinking/Eating (or evidence of) in food storage/food prep area
- Partner belongings are not stored while partner is not scheduled to work
- Partner belongings are not stored with dry goods, clean
- smallwares, and/or clean linens on metro shelving, BOH prep station and at least 12" below and away
- Partners are not touching pastries/sandwiches/beverage ingredients/mouth contact parts of items with bare hands
- Hot water available in the store (100-120F/38-49C)
- No sewage back up in store
- Partner in charge can identify all smallwares that need to be washed, rinsed, and sanitized every 2 hours (ice scoops, in-use utensils, pitcher, spoons, lids)
- Partner in charge knowledgeable of proper dishwashing procedures-Wash, Rinse, Sanitize, then Air Dry
Recycling
Pest Control
Partner Uniforms
Partner Health
Name and Signature of Assesssor
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