Mod checklist - sgs
Sheraton grande sukhimvit
What does this form include?
This form contains 22 sections:
Corridoor
- Corridoor
- Staff Cafeteria
- Laundry
- Information on boards are updated and good condition
- All store rooms & offices are locked
- Flower room
- Main kitchen
- Ice crafting room
- There are no obstruct at fire exit stair
Other comments:
Public Circulation
- Public Circulation
- Restroom (Guest / Associate)
- Barsu
- Heart of House
- Signage
- The Cove
- Planting
- Security Guards' presence and alertness
THE WELCOME
- Know our guest - through technology and clues to deliver on brand Welcome experience to the guest
- Engage our guest - using both foundation and Memorable components of the Welcome to ensure that his/her stay exceed expectations.
- Connect with our guest based on reason of stay
THE FAREWELL
- Know our guest - through technology and clues to deliver a DEPARTURE EXPERIENCE guests with remember
- Engage our guest - using both Foundation and Memorable components of The Farewell to ensure that his/her stay exceed expectations
- Connect with our guest based on the experience he/she had to create loyalty beyond reason
- Concierge
- Restroom
- Switchboard Room (take picture of entire switch board)
- Limousine Counter
- Orchid Cafe
- Driveway
- BTS Walkway
- Lobby Pobd
- Heart of House
- Signage
- Doorman presence and alertness
- Safety Box Room
- Light/Scent/Sound
- Planting
- Security Guards' presence and alertness
Look for: Cleanliness/ Maintenance/ General Condition/ Energy Consevation
- Hotel Front
- Main Entrance
- Exit Driveway
- Lower Lobby Driveway
- Receiving Area
- Planting
- External Lighting
- Security Guards' presence and alertness
Male Locker Room
- Male Locker Room
- Female Locker Room
- Associates GYM
- Recreation Room
- Associates Smoking Area
- Security Guards' presence and alertness
Look for: Cleanliness/ Maintenance/ General Condition/ Energy Conservative
- Lift
- Parking Lot
- Stair x 2
- Store Room
- Fire Extinguishers
- Driver Roon & Restroom
- Security Guards' presence and alertness
Election Panels
- Election Panels
- Store Room
- Lighting
- Control Room
- Duty Engineer
Enter room number
Entrance
- Room number signage
- Room Door in/outside
- Door lock set-door guard are work properly/ no scratch
- Door must be selfclose
- Key Master switch
- Door bell - check appearance and sound
- DND signage
- Door viewer - look from inside and can clearly see outside.
- Emergency Evacuation Plan/ Safety instruction Signage at behide room door. (Check room number correct, condition)
- Marble floor at corridoor
- Picture frame on the wall in good condition, on dust.
- Chanderlier at corridoor
- Long mirror in good condition
Walkin Closet
- Safety Box
- Luggage rack
- Cabinet /drawer
- Laundry list/ Laundry bag 1 plastic, 1 linen
- Jogging Map/ suite brush
- Shoeshine basket
- Iron/ iron board
- Emergency torch
- Carpet - color and condition
- Ceiling and wall
Refreshment Counter & Entertainment
- Refrigerator - working in good condition. Cold and clean
- Minibar items - check expiry date
- Minibar bill and Leather folder are well presented
- Glasses/ Coffee Mugs / Tea spoon
- Fruit Plate
- Coffee Machine
- Kettle
- Television - Picture quality, remote control
- In-Room Dinning Menu/ Guest's directory/ TV remote folder are well presented and in good condition
- Overall appearance
Walking Area - Look for cleanliness and condition
- Working table and chairs
- Stationary set up - 4 set of hotel letterhead paper and envelope, 1 pencil, 1 pen and 10 paperclips
- Telephone
- Working desk lamp
- Mirrow at working table
- Media hub (new roon)
- Leather pad on working desk, calendar stand, message stand, notepad near by and stationary are well presented and in good condition
Seating Area - Look for Cleanliness and condition
- Curtain - sheer and night curtain in good condition (no thorn, and pattern is matched), easy to move no obstruct.
- Check strip light behide curtain (new room only)
- Arm chair, cushion and stool
- Long mirror in good condition (new room only)
- Check stand lampe.
- Coffee table condition and must have LC epicurian magazine with the book mark at hotel page.
Bed - Look for cleanliness and condition
- Wall covering at bedside
- Headboard - painting and covering in good condition.
- Bed skirt - (new room)
- Desk lamp both side
- Check master switch when turn off, all light should be off except light at working table, lamp beside bed and reading lamp. ( Bathroom is separate)
- Alarm clock - standard set up 7 am.
- Telephone
- Bedside table- condition and open drawer check muslim prar signage, Holy book in good condition
- Bedside table - undernearth table, cable are keep tidy.
- Reading light - working and light shine ti pillow area.
- Picture frame on the wall in good condition, no dust
Bathroom - Look for cleanliness and condition.
- Door - both inside & outside
- Marble floor, ceiling wall and lighting.
- Handwash basin & tap
- Bathroom amenities setup and tissue box.
- Spa menu
- Hairdryer & hairdryer bag.
- 2 glasses & 2 bottle of water.
- Magnifying mirror
- Orchid Flower.
- Counter and mirror condition.
- 2 x bathrobes.
- 3 x bath towels, face towels, hand towels
- Bathtub and shower set/ faucet and stoper appearance.
- Shower roon & glass door.
- Toilet seat & cover
- Toilet spray is functional, easy to press, cable long 80 cm. (New room)
- Telephone
- Picture frame on the wall in good condition, no dust.
- Wieght scale
- Dust bin
Others
- Carpet
- Celing / Light / Wall
- Air-condition - temperature set at 23c. Low level, level of noise, air grill condition.
Guests interaction:
General comments:
Grande Ideas (simplified process)
Use this template