Manager on duty checklist
Tph
What does this form include?
This form contains 23 sections:
MAIN ENTRANCE / MAIN ROAD
- Security cabin clean.
- Road cones in place.
- Security on duty- groomed with metal detector.
- Signage's clean.
- Building lights working / in place.
PARKING - GUEST & STAFF ENTRANCE
- No Trash around.
- Cars parked in slots.
- All trash bin clean and in place.
- La Brasserie entrance clean - ramp, mat, glass door.
- Wet garbage room- bags placed in bins.
- Stores / kitchen back entrance- clean and clutter free.
STAFF ENTRANCE
- Security Manager cabin- clean inside and outside.
- Generator room door / spa restroom door / road / behind brick wall / main garbage area path- all clean.
- Time office clean and well arranged.
- CCTV clear and all camera working.
- Punching machine - good and in working condition.
- Security guards: well groomed.
BACK OF THE HOUSE
- Passage clean and smells good.
- Engineer's office clean.
- Fire exit passage to the back clean and clutter free, lights switched on and ashtray in place.
- Ladies and gents - staff toilet clean.
- Gents / ladies lockers and restrooms - clean, hand wash and toilet rolls available. Toilets clean.
- Chemical room locked ( randomly open and check the cleanliness and arrangements)
LOBBY
- Glass door and cones clean.
- Juices / snacks - clearance done.
- Planters clean.
- Gents / Ladies toilets clean, tissues, hand papers in place - nothing missing or damaged.
- Reception counter clean & clutter free.
- Staff uniform / grooming / usage of standard phrases.
- FOM / GRE / Back office clean.
- Guest Internet desk - clean.
- Glass door to pool - smudge free / aquarium clean and clear water.
LA BRASSERIE
- Entrance clean, glass door smudge free.
- Gents / Ladies toilets clean, tissues, hand papers in place - nothing missing or damaged.
- Staff well groomed / usage of standard phrases.
- Food tasting comments.
- Buffet name tags in place.
- Food replenishment done at regular interval.
WAIKIKI & TENT
- Area in and around clean.
SWIMMING POOL
- All three swimming pools- water clean and clear.
- Life guard on duty.
- Pool deck clean, dustbins in place , towels available.
- Gents ladies toilets clean, no damages or anything missing? Tissues and hand paper in place.
RECREATION MANAGER'S OFFICE
TENT
- Clean and properly arranged.
GUEST'S LIFT
- Clean floor, lift channels, mirror and glass smudge free.
O CLUB
- Clean and locked. Lights switched off if not in use.
SHIFT 7
- Artefacts / cabinet items all in place.
- No damages - mirror and interiors.
- Staff at station- well groomed.
CHANGING ROOM - LADIES & GENTS
SUMMIT I & II
- Clean lights and AC switched off when not in use.
ADMINISTRATION OFFICE ON FIRST FLOOR
- Clean, lights and AC off if not in use, pantry clean and set with tea, coffee, water and amenities.
STAFF CAFETERIA
- Clean
- Menu: food hot and replenished on time?
MAIN KITCHEN
- Clean
- Staff well groomed in proper uniform
DIFFICULT SITUATIONS HANDLED
- Handled an issue / complaint : resolved or brought over.
STAFF FEEDBACK
- Speak to staff of any department and get their feedback on Employee Satisfaction.
GUEST FEEDBACK
- Speak to guest on comfort of their stay and note their comments.
Observations & suggestions
MOD Hotel round completed at Date
Use this template