Kiroro resort hotel mod report checklist
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What does this form include?
This form contains 68 sections:
Inform operator&F/O staff that you are MOD 本日MODしていることを交換室とフロントに伝える
- Inform operator&F/O staff that you are MOD???MOD????????????????????
- Conduct shift handover with prior shift MOD/Duty manager/FO in charge ???MOD????????
- If there are service recovery issues, meet the guest in person to ensure closure????????????????????????
- Attend or lead daily morning briefing if MOD shift falls on weekdays. ????????????????????
Have a look at associates 従業員の身だしなみを確認する
- Is the grooming of associates and ensure it is presentable??????????????????
Enter associates name & department
Refer to the Community News, ask 1 guest contact associates (F/O, F&B, Shop/Onsen, Ski Counter, Activity)接客スタッフに下記の質問をする
- Today's Occupancy ????????
- Today's Groups and events ??????????
- VIPs/Guest with special request?VIP/?????????????
Enter Department & associate name 部署名と従業員の氏名を記入する
Ask 1 guest contact associate for 3 Marriott Bonvoy Elite benefits マリオットボンボイ会員の3つの特典について接客スタッフへ質問する（マリオット会員特典表を参照）
- Refer to Marriott Bonvoy sheet ???????????????
Enter department & associate name 部署名と従業員の氏名を記入する
Ask 1 guest contact associate the below questions 接客スタッフに下記の質問してください:
- What are the Sheraton core values? ?????????????????
- What is GUEST stands for? GUEST?????????????
- What is LEARN stands for? LEARN?????????????
Enter Department&associates name 部署名と従業員の氏名を記入する
Ask 1 Back of the House associates (Rev&Res, S&M, Finance, IT, Facilities, IT,A&G):バックヤードスタッフに下記の質問をする
- Today Occupancy ????????
- Today Groups & events ??????????
- VIPs/Guest with special request?VIP/?????????????
Ask 1 back of the House associate about one of the Marriott Bonvoy Elite benefits マリオットボンボイ会員の特典についてバックヤードスタッフへ質問する（マリオット会員特典表を参照）
- Refer to Marriott Bonvoy sheet????????????????
Enter department&associate name 部署名と従業員の氏名を記入する
Ask 1 back of the House associate below questions バックヤードスタッフに下記の質問してください:
- What are the Sheraton core values? ?????????????????
- What is GUEST stands for? GUEST?????????????
- What is LEARN stands for? LEARN?????????????
1. Greet & Welcome guest upon arrival or on evening cocktail お客様の到着時又は夕食時に挨拶する。
2. Enter guest interaction details. お客様との交流の詳細を記入してください。
Guest Name お客様の名前
Purpose of stay 来館の目的
Comments コメント
Purpose of Stay 来館の目的
Purpose of Stay 来館の目的
Check-in
- Engage the guest and manage queues during heavy check-in/check-out period ??????????????????????????????
Comments コメント
During check-in in your room check below: ご自分の客室にチェックインの際は下記を確認してください。
Hotel Main Entrance
- Driveway/Pavement are free of trash ????????/???
- Front Entrance, carpet is clean, lighting OK, outside music is working ?????:???????????????????????????
- Hotel Signage is in presentable condition??????????????????
- Hotel flag ?????
Lobby - look for condition floor, staff well presented, well groom, lighting and air con. ロビー：床面の整備・清潔さ、従業員の身だしなみ、照明・換気の確認
- Front desk?????
- Concierge ???????
- Furniture/Fixtures ??
- Lighting/Background Music??????????????
Lobby Floor ロビーフロア
- Restroom is clean ??????????
- Elevator No. 1-4 doors, floor are clean, no fingerprints?????????????????????????
Floor 2/Meeting rooms&Restaurants F2/会議室/レストラン
- Alla Moda: No dust, music and lighting works properly?????: ?????????
- Restroom?(Alla Moda) is clean ?????????
- Pop restaurant: Carpet is clean, no dust, music and lighting works properly?????:?????? ???????????????????
- Kid's corner is clean ??????????????
Lavender ラベンダー
- General: all lights working, electric outlets OK, No bugs in window area ??????: ??????????????????????????
Suzuran スズラン
- General: all lights working, electric outlets OK, No bugs in window area ??????: ??????????????????????????
Hamanasu ハマナス
- General: all lights working, electric outlets OK, No bugs in window area ??????: ??????????????????????????
Lilac ライラック
- General: all lights working, electric outlets OK, No bugs in window area ??????: ??????????????????????????
Great Room グレートルーム
- General: all lights working, electric outlets OK, No bugs in window area ??????: ??????????????????????????
Tribute Public bath (inspect 15 minutes before opening) トリビュートの大浴場(開業15分前にチェックする)
- Female Public bath is clean. ????????????????????????
- Male Public bath is clean. ????????????????????????
- Toilets are clean ??????????
Fitness center/Onsen/ Pool Area ジム・温泉・プール
- Fitness center is clean, trash bins are cleared. ?????????????????????????????
- Sanitizer wipe is visible and ready to use.????????????????
- TV is on. Music, lighting and Internet are in excellent working order. TV??????????????????????????????????????
- Headphones are available clean ?????????????????????
- Toilets are clean ?????????
- Water dispensers are filled ???????????????????????
- Pool areas, Sauna, Onsen and resting areas are clean ????????????????????
Granship グランシップ
- The information board is up to date. ?????????????
- The area clean & presentable. ?????????
- All games in good, clean and safe condition. ???????????????????????
Ask the staff what are the most popular activities? Which activity guest ask and we do not have? 人気なアクティビティとお客様によく聞かれるアクティビティについて従業員に聞いてください。
Ask associates: 従業員に下記の質問する：
- What are today most popular items? ?????????????????
- The majority of the shoppers are which nationalities? ??????????
What are items the guest would like to buy but we don't have? お客様が買いたいが、お店にない商品は何ですか？
Associates Entrance 従業員用の出入口
- Receiving area is clean, tidy and in good condition. ????????????????
No obstacles block emergency exits 非常口は妨げになってない。
Breakfast 朝食
- Conduct walk through Breakfast and engage with guests. Ensure that the queue is taken care off. ??????????????????????????????????????????
- Make sure that Buffet is replenished timely??????????????????????????
At 2PM request HK associate list of inspected rooms. Randomly inspect 3 rooms, including VIP rooms based on the list. 午後2時に清掃スタッフから清掃済みのリストをもらって、三つの客室（VIP用ルームを含めて）をランダムにチェックする
- Tribute Portfolio Hotel Room #1
Enter Details
Hotel Exterior & Interior ホテルの外観と館内
- Sheraton is operating ???
Ask associates: 従業員に下記の質問する：
- What are today most popular items? ?????????????????
- The majority of the shoppers are which nationalities? ?????????
Ask associates: 従業員に下記の質問する：
- Ask one of this questions. 1. What are Sheraton Core Values? What is 2. GUEST/3.LEARN stand for? ???????????????? 1.????????????2.GUEST?3. LEARN?????????????
Sheraton Public bath (inspect 15 minutes before opening) シェラトンの大浴場(開業15分前にチェックする)
- Female Public bath is clean.????????????????????????
- Male Public bath is clean. ????????????????????????
- Toilets are clean ??????????
Floor 2/Meeting room F2/会議室
- Staircase & foyer are free of dust. Carpet is clean. ?????????????
- Jula/Jura Hall is clean ??????
Public restroom (Hokki) 化粧室
- Restroom is clean ?????????
Conduct walk through Breakfast and engage with guests. 朝食中に回って、お客様と交流する。
Breakfast 朝食 Rivierouge
- Restaurant is clean ???????????????
Other comments 他に気になった点
Property managed restaurants (Hokki) キロロが経営する飲食店
- Service is friendly, restaurants are clean, no dust. All menu is available ????????????????????????????????????
- Music, lighting and internet are in excellent working order. ????????????????????????
Open 営業中
Escalator clean & free of dust. No spider web on the ceiling. エスカレーターは清潔で、クモの巣が無いです。
- Escalator clean & free of dust. No spider web on the ceiling. ??????????????????????
- 2F carpet is clean, no rubbish???????????????????
- Maple rooms are clean & tidy, all lights are working. ?????????????????????
- 2F Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilets flushing properly??????????????????????????
- Mountain bar clean & tidy, all menu items are available. ????????????????????????????
- Hoppi Hills/ Mnt. Club area is clean & tidy
Office is clean and tidy 事務所は清潔である
- Office is clean and tidy ?????????
- No obstacles on emergency exit ?????????????
Other comments (if any) その他のコメント
Randomly inspect 3 rooms, including VIP rooms based on the HK inspected list. 清掃済みリストに基づき、三つの客室（VIPルームを含めて）をチェックする
- Sheraton is operating ???
Is there any incidents during your MOD shift? MODシフト中に事件が発生しましたか？
- Is there any incidents during your MOD shift??MOD????????????????
Incident Time 発生した時間 Date
Incident Type 事件の関連
Incident Details 事件の詳細
Incident Status 事件のステータス
Other comments その他のコメント
Picture 写真
Other overall MOD comments (If any) 全体的なコメント
Photo (if any) 写真
Sign Off 終了
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