Dm store visit checklist
Etc dm store visit
What does this form include?
This form contains 10 sections:
POP is current and there is a call to action facing traffic
- POP is current and there is a call to action facing traffic
- Phone and Accessory pricing is correct
- Store front is clean
- Cupboards, safes, and drawers are properly organized
- Counters and terminals are completely clear of clutter
- In-store displays, including live displays (45 degrees to front) are working
- Accessory pegs are all full with the corresponding signage (4 rows X 3 columns)
- Our team is professionally presented (Dressed accordingly and name tags)
Add Photos:
Comments:
Loaner phones are neatly organized
- Loaner phones are neatly organized
- FIFO is in place
- Daily open and close cash card counts are done
- Weekly serialized spot checks are completed
- Weekly high value accessories checks are completed.
Add Photo:
Store open/close checklist is updated and followed up on everyday
- Store open/close checklist is updated and followed up on everyday
- Manager's Weekly checklist is completed
Open PO report – has everything over 30 days been addressed
- Open PO report – has everything over 30 days been addressed
- Open IST – has everything over 4 days been addressed
- Adjustment History report
- Non-sellable report
- Refund report
- Cash Card Product tracking report
- Service Request History report
- Cash Card Exception Log filled and completed.
Manager is initialing each contract
- Manager is initialing each contract
- Each contract has attached CCP
- All refunds include customer's info, original invoice # and notes
- LNP authorization forms are completed and attached to contracts
- Activation logs are up to date
- Audits are filed in one envelope per week
Recruiting department is used and updated
- Recruiting department is used and updated
- On-boarding guides and progress evaluations are present and updated
- Assistant manager has a store responsibility that is managed and coached
Are customers being greeted within 30 seconds
- Are customers being greeted within 30 seconds
- Manager & Staff are trending to P2
- Daily goal is posted and up to date
- Weekly meeting minutes are being submitted and are available for review
- 1 month of coaching logs are on file for each rep
- Coaching logs are based on manager-rep discussions and are behavioural
- Training modules are up to date
- Competition binder is up to date
- Schedules are posted for 2 weeks ahead and meet business needs
Use this template