Chick-fil-a rkfd training checklist
Equipping team members to become knowledgeable, passionate and skilled by providing valuable resources to create an environment of restoration.
What does this form include?
This form contains 56 sections:
Grand Tour
Introduce trainee to our team members and try to ask a few questions so that the trainee can get to k
Team member having a basic knowledge of where essential items are. How to perform basis tasks.
Show where ____ is/are
Give a brief overview of where catering is as well as our condiments.
Have the trainer and trainee stock sauces together.
Have the trainer and trainee make iced tea together.
Have the trainer and trainee stock ice together
Have the trainer and trainee stock the middle column together.
Trainer is to show trainee where lemonade, ice dream, shake base, cherries, whip cream, apple sauce,
Briefly show trainee the office and let them know they are expected to keep their drinks in the break
Have trainer and trainee take out trash together.
Take about 5 minutes in each section to explain the roles and responsibilities. Start with breading a
Notes:
Please sign your name
Before on-shift headset training
- Complete e-train modules for Headset (3, 4, 5, 6, 15, 16, 17, 21, 29, 30, 31)
Complete e-train modules for Desserts (33, 34, 35, 45)
POS Training
- Log into POS using trainees clock in number
- Explain right side bar functions
- Explain left side bar functions
Entrées/Meals
- Give an overview of our Entrées/Meals tab
Sides
- Give an overview of our sides tab
Beverages
- Give an overview of our beverages tab
Condiments
- Give an overview of our condiments tab
Desserts
- Give an overview of our desserts tab
Premiums/Catering
- Give an overview of our premiums and briefly talk about our most popular trays (nuggets and strips)
Local Items
- Give an overview of our local items tab
The Language of Hospitality Pamphlethttps://www.cfahome.com/cs/groups/etmdp-login/documents/document/
Attentive and Courteous
Taking a Speaker Order
- Greeting guest at the speaker box within 3 seconds of arrival
Taking a Speaker Order Feedback (Rate the Team Member)
- Greets guest within 3 seconds of car arriving
- Speaks enthusiastically
- Suggests a meal if the guest doesn't order within 15 seconds
- Stays connected throughout order
- Avoids words like "ok, yup, what else, is that all?"
- Seeks to make guest experience REMARKable
- Asks for sauces, condiments and dressings when appropriate
- Repeated order back to guest
- Presses the appropriate dimples on drinks
- Ensures that the guests beverage does not have spills on the side
- Ensures that the guests beverage is not under or over portioned
What was the easiest part about headset to learn?
What was the hardest part about headset to learn?
Positives: (What does the team member think they did well on?)
Opportunities: (What would the team member like to improve on?)
Notes: (How can training headset be better next time?)
E-train
- Complete e-train modules (18, 36, 37, 47)
Bagging Area
- Show Team Member the primary and secondary side. Explain what each side makes and where they put the food items.
Drive Thru Bagging Feedback (Rate the Team Member)
- Double checks the orders for accuracy
- Moves at a quick pace
- Puts proper utensils, condiments and sauces in bags
- Lines the bags up in proper order
- Communicated with the kitchen and window cashier about holding on food
What was the easiest part about bagging for you?
What was the hardest part about bagging for you?
Action Items:
Notes: (How could training bagging be better next time?)
Before on-shift Register Training
- Complete e-train modules (3, 6, 8, 9, 11, 12, 13, 14, 31)
Receiving Order at Front Counter Pamphlethttps://www.cfahome.com/cs/groups/etmdp-login/documents/docu
Serving a Guest on Register
- Create eye contact, share a smile, speak enthusiastically and stay connected with guest
Language of Hospitality on Front Counter
- Explain how important it is to use upgraded language. Our guests are the most important and they deserve a REMARKable experience.
Register Feedback (Rate the Team Member)
- Greets guests within 30 seconds
- Creates eye contact
- Shares a smile
- Speaks enthusiastically
- Took order in a timely manner
- Seeks to make the guests experience REMARKable
- Confirms order
- Asks guest to wait for beverages
- Stays connected with the guest
What was the hardest part about register?
What was the easiest part about register?
Before on-shift Training
- Complete e-train modules (9, 19, 20, and 21)
Serving a Guest at the Drive Thru Register
- Smile as the guest arrives at the window
Speed
- When accepting payment, hand out their beverage as well
Second Mile Service (2MS)
- At the window, we only have 30 seconds to restore our guests. Here are some things we can do to restore our guests quickly at the window
Window Feedback (Rate the Team Member)
- Greets guest with a warm welcome
- Displays CORE 4
- Confirmed order with guest
- Relays total and takes money/card
- Gives the right amount of change back
- Hands out correct beverages
- Asks for condiments and sauces
- Double checks bags
- Hands out correct meals
- Sends them away with a fond farewell
- Window transactions are under 30 seconds
- Parks car if we cannot serve the guest within 30 seconds
Scale:1-Never learned2- Was demonstrated "how to"3- Has only done once briefly4- Knows how to do5- Kn
Round Badge List (RBL)
- Make lemonade
- Make tea
- Make kids bags
- Clean trays
- Make salad bags
- Make iced coffee
- Ensure dressings, sauces, dessert station and bags are stocked
- Squeeze lemons
- Stock middle column
- Take a catering order over the phone and in person
- Create a Customer Cares card
Specific to Opening
- Put together teas and lemonade
- Set up drink towers
- Put together iced coffee
- Put together Ice Dream machine
Specific to Closing
- Complete closing list
- Break apart Ice Dream, lemonade, teas
Use this template