Wow audit
Q4 2016 wow audit
Què inclou aquest formulari?
Aquest formulari conté 7 seccions:
Team Cared
- Are all of the team well presented, in clean uniform with a name badge?
- Did the team make good eye contact, smile & wish customers a pleasant stay?
- If there is a queue, did the team acknowledge waiting customers?
- Did a 10@10 and afternoon huddle occur and where they inline with standard inc a job of the day / focus?
- Did we say goodbye and ask how was your stay?
- Can the Receptionist to locate and talk through the Customer First Guide?
- Select 2 differing category complaints from the Customer First Guide and ask the Receptionist for example resolutions. Was the answer in line with the matrix?
- Is the outside of the Hotel including carpark clean with no litter and empty bins?
Well Maintained
- Are all lights in public areas fully working and in good repair?
- Are all carpets in public areas clean and in good repair, if not has a job been logged by HM?
One Team Clean
- Can the Room Checker provide a copy of the Departure Map to Success cards?
- Can the Room Checker demonstrate a room check following the 8 steps, in order in a room?
- Does the room smell pleasant upon entering the room?
- Is RFT tracker available for the month and fully complete?
- Can HM/Supervisor talk through RFT tracker and actions?
- Are room checks fully completed for the month?
Right People, Right Place, Right Time
- Are all Rotas on display those that have been printed from Fourth ?
- Are there 3 weeks of rotas available on the People System?
- Do the rotas reflect the Payroll forecast target sheets?
- Has the current week’s payroll been closed daily (allow for HM day’s off)?
- Are the rooms cleaned today level loaded across all HK Team Members (check task sheets)?
HM Signature
DM Signature
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