Template Information
Au - for assessing service staff in the field
Category: horticultural
Template Questions
- Work Ethos (attendance, work acceptance & completion)
- Comments
- PERSONAL QUALITIES
- Attitude (attitude to job role & company)
- Team Spirit (team player, willingness to cover for others)
- Problem Solving (demonstration of initiative, problem & complaint resolution skills)
- Communication (social skills/rapport, listening & question skills)
- Planning (efficiency & flexibility)
- Productivity (state of service)
- PDA Usage (PDA competent)
- Customer Premises (greeted the client or receptionist, signed in to premise where necessary)
- Customer Engagement (appropriate levels of customer contact, good interpersonal skills)
- Relationship Building (customer relationships)
- Customer Satisfaction (customer focus)
- Sales Development (lead awareness, sales ability, product knowledge)
- PPE (range & condition of PPE)
- Legislation (compliance with SHE)
- Safe Working Practices (compliant with SWMS)
- Safe Chemical Use & Storage (compliant with the ACL)
- Vehicle Use (driving standards, mobile phone use)
- Vehicle Condition (inspection sheets up to date)
- Plant Cleaning (removing dust & grime, and honeydew secreted by Mealybug & scale from plant foliage)
- Container Care (containers free from dirt & grime, topping volume - grow pots should not be visible, topping condition - free from stains & water marks)
- Container positioning - INSTALLER ONLY QUESTION AS TECHNICIAN MAY ROTATE. (Good access to sub-irrigation holes for easy watering & plant foliage access)
- Container topping (Distributed correctly & evenly, condition)
- Fertilising (understanding nutrient deficiencies, mixing ratios, application)
- Maintenance & Use of Equipment (tools - secateurs, scissors, soil probe etc. water machine/can, vehicle)
- Pruning & Trimming (leaf shape, removal of leaves, removal of fronds)
- Pest & Disease (pest & disease detection, chemical selection & application, infestation management - fungus gnats etc. equipment sanitising, cross contamination prevention)
- Plant Replacements (change identification, change procedure)
- Plant Rotation (effective light source understanding - phototropism
- Watering (soil probe & pipette use, understanding watering variables - plant species, temperature, light, container)
- Wicking (For sub-irrigated installs & plant changes, correct procedure)
- Training conclution/recommendations
- Equipment List (please list any equipment required)
- Assessor
- Service Staff Member