Thai isago audit checklist

Template Questions

• 1.1 Organization and Accountability
• ORM-$ 1.1.1 The provider shall have station management system that ensures :
• i) Policies,system,programs,process,procedures and/or plans of the provider are administered and/or i
• ii) All ground operations are supervised and controlled;
• iii) Operations are conducted in accordance with applicable regulations and requirements of the custo
• ORM-$ 1.1.2 The provider shall designate and individual with the authority manage the station be resp
• i) Implementation of station management system;
• Ensuring safety and security in station operations (GM)
• 1 Management and Control
• Author Comments
• Add media
• ORM-$ 1.2.1 The provider shall have policy that commits the station organization to a culture that ha
• 1.2 Management and Commitment
• ORM-S 1.2.3 The Provider shall have an open reporting system that permits station personnel to report
• Frontline operational personnel are often in the best position to observe and identify operational ha
• The reporting policy is typically documented in operations manuals or other controlled documents that
• ORM-S 1.2.4 ​The Provider shall have a policy that commits the organization to ensuring the health an
• i) Operational risk assessment; ii) Equipment design and maintenance; iii) Training and competence of
• Auditors Comments
• Guidance may be found in the IATA Airport Handling Manual (AHM) 630
• ORM-S 1.2.5 ​The Provider shall have a policy that commits the station organization to addressing env
• Such policy focuses on compliance with station requirements typically associated with: • Material man
• ORM-S 1.4.1 ​The Provider shall have a communication system that enables and ensures an exchange of i
• ORM-S 1.4.2​ The Provider shall have processes to ensure changes that affect operational responsibili
• 1.4 Communication
• ORM-S 1.5.1 The Provider shall have a process to review the station management system at intervals no
• 1.4 Management Review
• Management review is a necessary element of a well-managed company and provides a process through whi
• A review of the station management system would typically focus on ensuring station performance is co
• An appropriate method to satisfy this requirement is a periodic formal meeting of the station managem
• Station management ensures deficiencies identified during the management review are addressed through
• 1) Risk management issues 2) Safety and security issues 3) Quality assurance issues
• 4) Provision of resources 5) Operational feedback 6) Incident and near-miss reports
• 7) Changes in regulatory policy or civil aviation legislation 8) Changes in company and/or customer a
• 9) Process performance and organizational conformity 10) Status of corrective and preventative action
• 11) Follow-up actions from previous management reviews 12) Feedback and recommendations for managemen
• 13) Regulatory violations
• Output from the management review process would include decisions and actions related to(:
• 1) Improvement of the effectiveness of processes throughout the station management system
• 2) Improvement of the management of risks
• 3) Ensuring the provision of resources necessary to satisfy operational safety, security and quality
• Management review is a formal process, which means documentation in the form of meeting schedules; ag
• ORM-S 1.6.1 The Provider shall ensure the existence of the station facilities, workspace, equipment,
• 1.6 Provision of resources
• Station facilities, workspace, equipment and supporting services would typically include:
• 1) Buildings, workspaces and associated utilities
• 2) Facilities for people in the organization
• 3) Equipment appropriate for ground handling functions
• 4) Support equipment, including tools, hardware and software
• 5) Support services, including transportation and communication
• Where infrastructure or equipment is under the responsibility of the airport authority, the provider
• 1) Safety rules and guidance, including the use of protective equipment
• 2) Workplace location(s)
• 3) Workplace temperature, humidity, light, air flow
• 4) Cleanliness, noise and pollution
• ORM-S 1.6.2 The Provider shall have a policy that ensures station positions that affect operational s
• For example, the position of station manager would typically have special prerequisite criteria an in
• Positions that require the implementation of security functions typically require completion of a bac
• ORM-S 1.6.5 The Provider shall have a policy that addresses the use of psychoactive substances by ope
• i) The exercise of duties while under the influence of psychoactive substances is prohibited; ii) Con
• Refer to the ITRM for the definition of Psychoactive Substances. DAMP Policy in Qantas Group
• ORM-S 1.7.1 The Provider should have station risk management processes that ensure:
• i) Hazards with the potential to affect operational safety or security are identified
• ii) Threats with the potential to affect security are identified
• iii) Hazards are analyzed to determine risks
• iv) Risks are assessed to determine the need for control actions
• v) Risk control actions are developed and implemented in station operations, and are subsequently mon
• 1.7 Risk Management
• Guidance may be found in AHM 621.
• ORM-S 1.7.2 The Provider should have processes for setting performance measures to validate the effec
• Refer to the ITRM for the definition of Performance Measure. A performance measure, which is a short-
• Creation of performance measures is typically an effective method for measuring operational performan
• In addressing the safety and security of operations, meaningful measures typically focus on lower lev
• ORM-S 1.8.1 The Provider shall ensure the management system includes planning processes for ground op
• i) Define desired operational safety and security outcomes
• ii) Address operational resource allocation requirements
• iii) Take into account requirements originating from applicable external sources including, but not l
• 1.8 Operational Planning
• Management system planning processes are necessary to ensure sufficient resources are in place to mee
• Planning processes may result in the generation of goals, objectives or other types of performance me
• Planning processes are typically part of, or associated with, the budgetary process, which normally t
• ORM-S 2.1.1 The Provider shall have a process to ensure documentation and/or data used directly in th
• 2.1 Documentation System
• The primary purpose of document control is to ensure necessary, accurate and up-to-date documents are
• Examples of documents that are controlled include, but are not limited to, operations manuals, checkl
• An electronic system of document management and control is an acceptable means of conforming to the s
• ORM-S 2.2.3 The Provider shall have processes to ensure the current version of required operational d
• i) The Operations Manual (OM) of the customer airline(s);
• ii) The IATA Dangerous Goods Regulations (DGR) and Addenda, if applicable, or equivalent documentatio
• iii) The emergency response plan (ERP);
• iv) As applicable to station operations, the Live Animal Regulations (LAR) and Perishable Cargo Regul
• v) GHA own PPM (2.2.2)
• vi) Ensure same for any outsource providers (2.2.4)
• Operational Manuals
• Refer to the ITRM for the definition of Operations Manual. A provider may not be required to maintain
• Availability of only the provider’s manual may be sufficient when such manual is accepted by the cust
• ORM-S 2.3.1 The Provider shall have a system for the management and control of station operational re
• i) Identification;
• ii) Legibility;
• iii) Maintenance;
• iv) Retrieval;
• v) Protection and security;
• vi) Disposal, deletion (electronic records) and archiving. (GM)
• 2.3 Records System
• Such process would typically address all records associated with ground operations at the station, in
• ORM-S 3.3.1 The Provider shall have a station safety program for the purpose of preventing accidents
• i) Personnel to report operational hazards, deficiencies and areas of concern;
• ii) The investigation and reporting of accidents and incidents;
• iii) The investigation of irregularities or other non-routine operational occurrences that may be pre
• iv) The identification and analysis of operational hazards and potentially hazardous conditions;
• v) The production of analytical information, which could include recommendations, for use by operatio
• vi) Ensuring significant issues arising from the station safety program are subject to regular review
• The dissemination of safety information to appropriate station management and operational personnel.
• Designated Manage/Individual to manage safety program (3.3.2).
• 3.3 Safety Program
• The safety program is a critical element of risk management. Documentation of the program typically i
• ORM-S 3.3.7 The Provider shall have a station operational reporting system that:
• i) Encourages and facilitates feedback from personnel to identify deficiencies, expose hazards and ra
• ii) Includes analysis and management action to address operational deficiencies, hazards and concerns
• iii) Is in accordance with applicable regulations and requirements of the customer airline(s). (GM)
• ORM-S 3.3.8 The Provider shall have a process in accordance with requirements of the customer airline
• i) The customer airline(s) and relevant authorities are notified of the accident or incident;
• ii) Factual information associated with the investigation is accurately recorded in a standardized re
• iii) Investigations are conducted with the intent of identification of root cause(s) for the preventi
• iv) Actions raised following the completion of investigations address any identified root cause(s)
• v) Investigation reports are retained and submitted in accordance with applicable regulations and req
• vi) Persons conducting such investigations have completed relevant and sufficient training (GM)
• The station process for airside safety investigation would typically be an element of the station saf
• ORM-S 3.5.1 The Provider shall have a station quality control program that provides for scheduled and
• i) Ensuring compliance with standards of the Provider, applicable regulations and requirements of the
• ii) Identifying operational hazards for the application of risk assessment and control. (GM)
• iii) Designated person with authority to manage, develop, implement and maintain this program. (3.5.2
• iv) The Provider shall have processes for addressing findings that result from inspections and/or eva
• v) Findings & issues be subject to regular review by station management (and above) (3.5.4)
• vi) Process for dissemination of information. In line with communication? (3.5.5)
• vii) Control of outsource functions (incl GSE) (3.6.1) Contracts and/or Service Level Agreements in p
• viii) Audits & service reviews of outsourced suppliers (3.6.2/3)
• 3.5 Quality Control Program
• Station quality control would typically complement and operate in conjunction with the provider’s qua
• Guidance may be found in AHM 612, as well as the Airports Council International Airside Safety Handbo
• A contract or agreement is necessary to ensure the outsourced services and/or functions are formally
• ORM-S 3.7.1 The Provider should have processes that ensure equipment or other operational products th
• 3.7 Product Quality Control
• This provision applies only to products (not services) that are purchased or otherwise acquired from
• 1) Ground support equipments
• 2) Operational software, databases;
• 3) Security screening equipment;
• 4) Aircraft chicks.
• The process may include an evaluation of suppliers, with the selection of suppliers based on their ab
• ORM-S 4.1.1 The Provider shall have a station emergency response plan (ERP) for the management and co
• i) The Provider’s ERP;
• ii) The airport ERP, if applicable;
• iii) Requirements of each customer airline.
• iv) Designated qualified Individual to develop & manage the plan (4.1.2)
• v) Procedures & assigned responsibility to appropriately trained persons (4.1.3/4)
• 4.1 Emergency Response Plan
• Refer to the ITRM for the definitions of Emergency Management and Emergency Response. An ERP would be
• In some locations, a governmental, airport and/or other relevant authority assume emergency or crisis
• Of particular importance, an ERP would have to ensure an appropriate level of coordination and commun
• An ERP includes industry best practices and ensures community expectations are addressed. Additionall
• 1) Specifies general conditions for implementation;
• 2) Provides a framework for an orderly implementation;
• 3) Ensures proper coordination with external entities at all potential locations;
• 4) Addresses all potential aspects of an event;
• 5) Ensures regulatory requirements associated with specific events are satisfied;
• 6) Provides a scenario for the transition back to normal operations;
• 7) Ensures regular practice exercises as a means to achieve continuous improvement.
• ORM-S 4.2.1 The Provider shall have procedures in accordance with requirements of the customer airlin
• 4.2 Other Event Response
• A provider typically uses the procedures of the customer airline(s), but might have its own procedure
• Typically, procedures would address an aircraft evacuation due to:
• 1) Fuel spill;
• 2) Aircraft fire;
• 3) Dangerous good incident.
• Guidance may be found in AHM 633 and ACI 2.14.
• ORM-S 4.2.2 The Provider shall have procedures in accordance with applicable regulations and requirem
• ORM-S 5.1.1 The Provider shall have a process to ensure station personnel with duties and/or responsi
• i) All Passenger Service Handling training as required by OM15
• ii) All Ramp, Baggage Service & Push/Towing training as required by OM15
• iii) Dangerous Goods & Security Awareness.
• iv) Any relevant Jetstar Training pack relevant to task as documented.
• v) Cargo and mail handling training program as required by OM16. (GM)
• vi) Jetstar Load Supervision (Lead Hand) (5.1.3)
• vii) Training provided to outsource suppliers (5.1.2)
• 5.1 Functional Training Program
• Refer to the ITRM for the definitions of Training and Training Course. The specification for initial
• ORM-S 5.2.1 The Provider shall have a process to ensure station personnel complete initial and recurr
• ---Security Provision is audited by Qantas Security & not covered here---
• 5.2 Security Training Program
• ORM-S 5.3.1 The Provider shall have a process to ensure station personnel with duties and/or responsi
• Training provided to outsource providers/contractors? (5.3.4)
• 5.3 Dangerous Goods Training Program
• Training specification according to operational function may be found in DGR 1.5.
• ORM-S 5.4.1 The Provider shall have a process to ensure station personnel with duties that require ac
• 5.4 Airside Safety Training Program
• Refer to the ITRM for the definitions of Airside and Airside Safety Training. Guidance for Airside Sa
• ORM-S 5.5.1 The Provider shall have a process to ensure station personnel with duties that require th
• 5.5 Airside Driver Training Program
• Guidance may be found in AHM 611.
• ORM-S 5.6.1 The Provider shall have a process to ensure station personnel with duties that require th
• 5.6 GSE Operations Training program
• Refer to the ITRM for the definition of Ground Support Equipment (GSE). Guidance may be found in AHM
• ORM-S 5.13.1 If the Provider delivers aircraft turnaround coordination services at the station, the P
• 5.13 Aircraft Turnaround Coordinator Training Program
• Refer to the ITRM for the definition of Aircraft Turnaround Coordination. Guidance may be found in AH
• ORM-S 6.1.1 The Provider shall have procedures that ensure station security controls are implemented
• i) The Provider’s security program;
• ii) Security Programs of the customer airline(s) served at the station;
• iii) If applicable, requirements of the civil aviation security program of state where the station is
• ORM-S 6.1.2 The Provider shall have a process to ensure security controls are in place to prevent per
• ORM-S 6.1.3 The Provider shall have procedures that ensure ground handling personnel performing funct
• 6.1 Security Controls
• Refer to the ITRM for the definitions of Security Controls and Security Program.
• Security controls are typically implemented by an authority (e.g. government or airport authority), b
• ORM-S 6.3.1 The Provider shall have a station contingency plan in accordance with the Security Progra
• 6.3 Contingency Planning
• ORM-S 6.3.2 The Provider shall have procedures in accordance with the Security Program of the custome
• ORM-S 7.1.1 If the Provider operates GSE at the station, the Provider shall have functional specifica
• 7.1 GSE Functional Specifications
• Functional specifications demonstrate that a provider has evaluated the various types of ground handl
• ORM-S 7.2.1 If the Provider maintains GSE at the station, the Provider shall have a program to ensure
• Records maintenance should be in line with document maintenance.
• 7.2 GSE Maintenance
• Refer to the ITRM for the definition of Ground Support Equipment (GSE). GSE is typically maintained i
• ORM-S 7.3.1 If the Provider operates GSE at the station, the Provider shall have procedures for the o
• 7.2 GSE Operation
• Guidance may be found in AHM 630
• ORM-S 7.3.2 If the Provider operates GSE at the station The Provider shall have procedures that ensur
• All GSE is operated and handled in line with Jetstar OM15 including tag out procedures if unserviceab
• Such inspection, typically referred to as a “walk-around check,” would be conducted prior to movement
• 1) Visible damage or abnormality is detected;
• 2) Any cables or hoses are stowed;
• 3) If the equipment is carrying a load, all locks, stops, rails or straps are fastened and are securi
• Specifically, a “pre-use” inspection might focus on: Guidance may be found in AHM 630.
• ORM-S 8.1.1 If the Provider handles ULDs at the station, the Provider shall have procedures in accord
• Tagging, handling, loading & storage of ULD is done as per OM15.
• 8.1 ULD Airworthiness and Serviceability
• Refer OM15 for ULD requirements.
• ORM-S 9.2.1 If an Airside Safety Committee has been established at the station, the Provider shall ha
• 9.2 Supervision
• An Airside Safety Committee or equivalent body offers a means of interfacing with the various entitie
• ORM-S 9.3.1 The Provider shall have procedures for fire protection and prevention in ground operation
• i) Identification and elimination of conditions that could lead to a fire;
• ii) Availability, access and use of fire fighting equipment;
• iii) Emergency procedures, including alerting personnel on board the aircraft;
• Procedures for controlling and reporting fires. (GM)
• 9.3 Airside Fire Safety
• Guidance may be found in AHM 630 and ACI 2.16.0
• 9 .4 Airside Cleanliness
• Procedures would typically focus on the avoidance of and response to fluid spillage in station airsid
• Toilet waste;
• Water (particularly in freezing conditions) and ice cubes;
• Oil and hydraulic fluid;
• Hazardous materials and other chemicals
• ORM-S 9.4.2 The Provider shall have a FOD prevention program for implementation in station airside ar
• Refer to the ITRM for the definition of FOD (Foreign Object Damage). The objective of a FOD preventio
• ORM-S 9.5.1 The Provider shall have a station severe weather operations plan that provides for the pr
• 9.5 Airside Severe Weather Plan
• Refer to the Glossary in this manual for the definition of Severe Weather Operations Plan.
• A typical plan includes practices for preparation and encountering severe weather conditions in opera
• 1) High Winds;
• 2) Lightning
• 3) Low Visibility
• 4) Ground icing.
• Guidance may be found in AHM 630.
• ORM-S 9.6.1 If the Provider conducts ground operations at the station that utilize the ramp surface f
• 9.6 Passenger Safety
• To preclude injuries, passenger movement on the ramp between the aircraft and the terminal building o
• The route used for such passenger movement is typically clearly designated and visible, equipment and
• Aircraft protrusions;
• GSE;
• Fuelling zones;
• Jet blast or prop wash.
• ORM-S 9.7.1 The Provider shall have a requirement and procedures that ensure station ground handling
• 9.7 Personnel Safety
• Refer to the Glossary in this manual for the definition of Personal Protective Equipment (PPE).
• Protective clothing and PPE provides a defense against operational hazards that could threaten the pe
• ORM-S 9.8.1 If a Local Committees have been established at the station, the Provider shall have a pro
• 9.8 Local Committee
• Refer to the ITRM for the definition of Local Baggage Committee (LBC). An LBC or equivalent body offe
• ORM-S 10.1.1 If the Provider delivers aircraft turnaround coordination services at the station, the P
• i) Appointment of a qualified aircraft turnaround coordinator;
• ii) Management of safety and security in all activities;
• iii) PTS for pertinent aircraft type and operation;
• iv) Compliance with applicable regulations and requirements of the customer airline(s). (GM)
• 10.1 Turnaround Plan
• Refer to the ITRM for the definitions of Aircraft Turnaround Coordinator and Aircraft Turnaround Plan
• The training and qualification of aircraft turnaround coordinators is addressed in ORM-S 5.13.1.
• Guidance may be found in AHM 615 and 616.
• HDL 1.5.5 If the Provider conducts aircraft potable water servicing operations, the Provider shall ha
• Potable Water
• Additionally the operation of aircraft potable water servicing equipment to ensure such equipment is
• Furthermore sterilization and cleaning as part of the maintenance schedule of the supply source shall
• Guidance may be found in AHM 440.
• Signature