Store visit checklist
Weekly audit
What does this form include?
This form contains 8 sections:
Operations
- Are the contracts filed away each night?
- Are employees actively masking important customer information from other customer vision?
- Are the Protectcell memberships filed away each night?
Appearance
- Are all handset holders maintained and used for all handsets, with no empty holders?
- Does the store have a neat overall clean appearance?
- Does the store have a professional appearance including all associates wearing name tags?
- All posters displayed properly?
Merchandising and Collateral
- Is the current your guide accessible to customers?
- Is the current business guide accessible to customers?
- Are all accessories on each peg hook, and merchandised in a balanced pattern?
- Does each handset have a fact tag displaying facts and updated prices for the current promotions?
Inventory
- All accessories stocked neatly for quick access to replenish sales floor?
- Does the store have at least 65% 4G smartphones in stock?
- Does the location have Home Phone Connect ?
- Does the location have Jet Packs?
- Does the location have Tablets?
Sales
- Are accounts being pulled up on every door swing?
- Is the store utilizing the discovery questions?
- Is the proper greeting being utilized when customers enter the door?
- Is Protect cell being offered on phone sale ?
- Is the accessory bundle being offered to every customer?
Store Manager
DM
Use this template