Template Information
Category: general
Template Questions
- Travel paths
- If the travel path checklist is not initialed take the opportunity
- Parking lot
- More than 2 days of foliage take opportunity
- If 15 pieces or more of gum are present take the line item.
- Front entrance
- Exterior trash and dumpster
- Drive thru trash
- Front trash
- Dumpster pad
- Drive thru menu boards
- Landscaping
- Building roof, walls, windows, doors
- Window cracks or holes
- Drive thru lane
- If more than 4 pieces are present take opportunity
- Exterior lights and signage
- Dining room
- Door handles and knobs free of build up.
- Window sills free of bugs
- Thresholds free of build up
- Windows free of fingerprints. More than 2 windows/doors must not meet mini I, standard in order to be
- Wall, floors and baseboards
- If soil observed in more than one area take opportunity. Or if there are more than 2 pieces of trash
- Beverage station and front counter
- CountertopsNozzlesDrainIce chuteSoda labels Dispenser
- Drive thru beverage station
- Dining room beverage station
- No more than 2 pieces of trash on the floor
- Front counter
- Playground
- Tables
- If more than 2 pieces take opportunity
- If 3 or more tables are not clean within 10 minutes take opportunity
- Seats, booths, and high chairs
- FramesLegsSeatUnderneath
- If 3 or more chairs do not meet minimum standard take opportunity
- SeatFrameLegs
- Seat frame
- If 2 or more chairs do not meet standard take opportunity
- Vents
- Trash cans
- Soiled items in Restrooms
- Restrooms
- Back of the house items not clean
- Back of the house
- Cooking equipment soiled
- Dirty equipment
- Items not clean in the walk in cooler and freezer
- Cooler
- Freezer
- Reach in coolers/freezers
- PHU's and fry bagging station clean
- If 3 or more cavities are below minimum standard take the line item
- Prep and production equipment
- Small wares clean
- Ice machine
- Drive thru beverage stations
- Drive thru
- Ask manager for monthly times. If manager can't 0 points.
- Drive them time
- Dine In
- Record 7 manual times
- Time starts when guest is ready to order
- Do not count times where 4 or more combo meals are ordered.
- Drive thru time
- Headsets
- OCU
- If manager can provide service order for any maintenance do not take points
- Manager behavior drives speed of service
- Drive thru economics being used
- Drive thru goals posted
- Does team show sense of urgency
- French fries/ hash browns
- Procedures to evaluate Correct fryer button pushedShakes basket after 30 seconds Not over cooked Not
- PHU monitoring system
- Order accuracy
- No expired product
- Buns properly toasted
- Temperature of tomatoes
- Temperature of onions
- Procedure meets quality standard
- Lettuce not wilted or browning
- Food storing
- Side items
- Suggestive selling
- If not observed on more than 2 occasions take the points
- Menu items
- Photo of command station
- Command station
- P.O.P.
- Menu board 1
- Menu board 2
- Menu board 3
- Menu board 4
- Fresh and ready system
- Please and thank you
- Observe a minimum of five interactions on drive thru.
- If not observed with more than 2 guest, take the opportunity.
- Team member gives a quick and courteous greeting.
- If multitasking as long as they acknowledge the guest in a friendly manner. Of observed more than one
- Greeting must include an initial welcome to the restaurant and offer to help the guest.
- Does the team member smile?
- Does the team member make eye contact
- Manager in charge conducts table touches
- If no guests are present do not take the opportunity.
- Team member present at the drive thru window when guest arrives
- If order taker is in the process of another order allow five seconds for the team member to greet.
- If observed on more than one occasion take the opportunity.
- Send off
- Observe a minimum of five transactions
- Tray or bag handed to the guest
- Expediter asks guests of the appropriate condiments are needed.
- Uniform and hygiene
- If non compliant on more than one item take the opportunity. Tucked in uniform shirtBlack pants/shirt
- Guest feedback program is active
- Results posted and visible
- Guests relations phone number posted.
- Guru
- M.A.T. in guru
- If more than 4 difference take the opportunity
- M.I.C. can navigate the guru
- Serve safe
- Scorecards
- Exterior
- Required equipment is present and well maintained
- Manager Signature
- Inspectors Signature