Mystery shopper survey - marks group subway checklist

Template Information

Staff to conduct monthly store surveys as a "mystery shopper". staff will be instructed on which neighboring store they will visit

Category: general

Template Questions

  • ENTERING THE STORE
  • Please begin your customer experience but consider the following are being implemented : ~ 3 Second R
  • ORDER your 6 inch Sub like you would any other time. When at the register present this voucher image
  • Cashier Name
  • Cashiers Signature (if time allows them to sign)
  • Please take a seat in the restaurant to eat your Sub, but before your enjoy eating it please take a photo of your Sub and add it to the survey.
  • Now open your Sub and take another photo of what it looks like on the inside.
  • How have you been served ?
  • If yes: Were you asked for
  • While dining in please answer the following:
  • Please add a photo of the drinks fountain & drinks fridge.
  • Thank you for completing the Mystery Shop Survey. Your survey will be used to make our customer experience an even better one. Please add an "action" photo or a "team group" photo of the store.
  • Now you have completed the Mystery Shop can you please email it whilst in store to the store you visi