Mystery shop-drive thru checklist

Template Information

Mystery shop

Category: general

Template Questions

  • Speed of Service
  • If " your order took longer than usual," mark each of the following reasons that you believe we're th
  • Using the 0 - 5 scale, rate he overall speed of the entire transaction in the restaurant compared to the typical fast food experience ( from the time you got in line until you receive your food)
  • Guest Service from the Employee Taking the Order
  • Using the 0 - 5 scale, rate the employee that took your order? Explain:
  • Guest service from the Employee at the window
  • Using the 0 - 5 scale, rate the employee that delivered (handed) the food to you
  • Condition and Cleanliness
  • Using the 0 - 5 scale, rate the overall cleanliness of this restaurant.
  • Using the 0 - 5 scale, rate the quality of the entrée ( temperature, taste, and appearance ) Product orded:
  • Using the 0 - 5 scale, rate the quality of the side item ( fries, hash brown, etc. ) Product ordered:
  • Using the 0 - 5 scale, rate the quality of the tacos
  • Using the 0 - 5 scale, rate the quality of the drink ( temperature, taste, and appearance ) Product ordered:
  • Using the 0 - 5 scale, rate your meal overall, taste, temperature and presentation. Reason for rating.
  • Using the 0 - 5 scale,rate the employees and management at this restaurant" we're they focused on guest service and working as a team in a productive manor. Are you satisfied that they did their best today? Reason:
  • Using the 0 - 5 scale, please rate your overall experience at e restaurant and give e reason:
  • What could they have done to improve any part of this visit
  • Other comments