Template Information
Restaurant
Category: general
Template Questions
- RTR. 001 - Efficiency - Was the telephone answered within 3 rings or 10 seconds with an appropriate greeting?
- RTR. 007 - Efficiency - Was the guest greeted or acknowledged within 30 seconds upon entering the restaurant?
- RTR. 015 - Efficiency - Did an employee greet the guest within 2 minutes of seating?
- RTR. 045 - Service - Did the waiter present the wine to the guest and open the bottle at the table?
- RTR. 051 - Emotional Intelligence - Were employees well groomed and neatly presented in clean, well fitted uniforms and, if applicable, wearing name badges?
- RTR. 064 - Product - Was the menu/wine list clean, in good repair, grammatically correct and easy to read?
- RTR. 072 - Product - Did the outlet provide a comfortable dining/beverage experience (i.e. tables appropriately spaced, temperature is comfortable, music is played at an appropriate level)?
- Restaurant - My primary emotion was: