ARR. 001 - Efficiency - Was a porter/doorman present on arrival and if he was busy did he positively acknowledge the guest with hand or facial gesture?

ARR. 009 - Efficiency - Was the correct luggage either present in the room on arrival or delivered within 10 minutes of the guest's arrival to the room for an urban hotel and 15 minutes for a resort hotel?

ARR. 018 - Emotional Intelligence - Were employees well groomed and neatly presented in clean, well fitted uniforms and, if applicable, wearing name badges?

Porter/Doorman Arrival - My primary emotion was: