Customer First - Build relationships through proactively approaching customers to assist and resolve issues, as well as seeking out and connecting with SUKI's.

Great People - Strengthen the redefined SM culture through daily evaluation and coaching of DM's and staff.

Operational Excellence - Maximize counter/service efficiency, develop ambiance/amenities, maintain RDU/warehouse, and address maintenance concerns in a timely manner.

Deliver Financials - Direct sales and other income goals through setting, tracking and exceeding branch targets.