Template Information
Jetstar passenger services readiness check list
Category: general
Template Questions
- 4.7 Dangerous Goods Signage in place:
- Dangerous Goods
- Required
- Responsible Person
- Proposed Completion
- Actual Completion
- Supporting Documentation
- Comments
- Add media
- 4.7 (a) Where tickets are issued, passengers checked in, aircraft boarding areas, baggage collection
- 4.10 Airport Signage in place:
- Airport Signage
- 4.10 (a) Check-in
- 4.10 (b) Queue Entry
- 4.10 (c) Sales and Ticketing
- 4.10 (d) Service Desk
- 4.10(e) Gate Lounge
- 4.10 (f) Outside Terminal
- 7.7 GH personnel trained and certified for:
- GH personnel Training and Certification
- 7.7 (a) Dangerous Goods (Group E)
- 7.7(b) Security (ICAO Annex 6)
- 7.7 (y) Safety Management System
- 7.8 Training conducted by
- Delivery of Training
- 7.9 Syllabus of Training and Certification accepted/approved by GK
- 7.10 SLA in place for the provision of training
- 7.11 Training records current and available for GH personnel
- GH Training Records
- 7.12 Training records and personnel list forwarded to Safety and Quality Department for sample audit
- 9.1 SLA in place for the provision of :
- Service Level Agreement
- 9.1(a) Check in / Ticketing
- 9.1(b) Passenger Boarding / Gate Lounge
- 9.2 Customer Service /Ticketing check in position in place
- Check in
- 9.3 Confirmation of local airport cabling – Is recabling required ?
- IT Equipment
- 9.4 Standard PC Model kits ordered in sufficient quantity for proposed port / Common User
- 9.4 (a) Std Check-in Model
- 9.4 (b) Point of Sale (Service Counter) Model
- 9.4 (c) Back Office Model
- 9.4 (d) Laptop Model
- 9.5 Communications Links in place and tested
- 9.6 Computers available and tested
- 9.7 Fax printers available and tested
- 9.8 Telephones / lines in place and tested
- 9.9 Boarding Pass Available and Tested
- 9.1 Airport Printers accessible via Navitaire (Flightspeed (Res) and Minisoft (Check-in))
- 9.11 EFTPOS terminals Available and Tested
- 9.12 Appropriately licensed software installed on computers
- 9.13 Port Package issued to port, including
- Consumables
- 9.13 (a) Baggage tags
- 9.13 (b) Boarding passes
- 9.13 (c) Vouchers / Service Recovery tools
- 9.13 (d) ULD Pallet Tags (incl DG Tags)
- 9.13 (e) General Stationery
- 9.13 (f) Printing Paper
- 9.13 (g) Printer cartridges (Ribbons / Toner)
- 9.13 (h) Reporting Forms – OSCARs, JFAIRS
- Bingo Cards, Underfloor Load Advice (ULA’s)/ (LIR's), Passenger Count Forms
- 9.14 Suitable storage facility for Jetstar consumables
- 9.15 Provisions in place to ensure boarding passes and manual baggage tags are adequately protected
- 9.16 Check in Scales Calibrated
- Scales
- 9.17 Calibration Certificates provided to Safety and Quality Department for submission to JCAB
- 9.18 CSO trained and certified for:
- CSO Training and Certification
- 9.18 (a) Dangerous Goods (Group E)
- 9.18(b) Security (ICAO Annex 6)
- 9.18 (c) Aerobridge Operation
- 9.18 (d) Passenger Door Operation – A330
- 9.18 (e) Passenger Door Operation – A320/A321
- 9.18 (f) Safety Management System
- 9.18 (g) Passenger Safety / Marshalling
- 9.19 Training conducted by GK/ Other
- 9.2 Syllabus of Training and Certification accepted/approved by GK
- 9.21 SLA in place for the provision of training
- 9.22 Training records current and available for CSO's
- CSO Training Records
- 9.23 Training records and personnel list forwarded to Safety and Quality Department for sample audit
- 9.24 Relevant Licences checked and verified
- CSO Licensing and Approvals
- 9.24 (a) Radio Operator Certificate of Proficiency / Licences
- 9.25 Verify Ground handler has appropriate access to communicate with aircraft
- Other
- 9.26 Verify Ground Handler access to GK intranet
- 9.27 Ground handler access to print flight plan
- 9.28 Bag Tag Available and Tested
- 9.29 Verify for each airport Freecall numbers for Helpdesk, Operations & Engineering Maintenance watc