Jetstar isago audit checklist - v3

Template Questions

• The auditor believe the information contained within this audit report to be correct at the time of p
• This audit activity is conducted by Jetstar Airways Ground Operations in accordance with the requirem
• 1. ORM-HS – System & Station Audit2. HDL – Aircraft Handling & Servicing3. CGM – Cargo & Mail Handlin
• ApplicabilitySection 1 addresses the organization and management of a ground services provider (herei
• ORM-HS 1.1.1​ The Provider shall have a management system that ensures:i) Policies, systems, programs
• ORM-HS 1.1.2​ The Provider shall ensure the management system:i) Defines lines of accountability for
• ORM-HS 1.1.3​ The Provider shall designate an individual with the authority and the responsibility fo
• 1.1​ Organization and Accountability
• Author Comments
• Add media
• ORM-HS 1.2.1 The Provider shall have a policy and procedures that commits the organization toi) A cul
• 1.2 Management and Commitment
• ORM-HS 1.4.1 The Provider shall have a communication system that:i) Enables and ensures an exchange o
• ORM-S 1.4.2​ The Provider shall have processes to ensure changes that affect operational responsibili
• 1.4 Communication
• Auditors Comments
• ORM-S 1.5.1 The Provider shall have a process to review the station management system at intervals no
• 1.5 Management Review
• ORM-HS 1.6.2​ The Provider shall have a policy that ensures:i) Positions within the organization that
• 1.6 Provision of resources
• ORM-HS 1.6.5 The Provider shall have a policy that addresses the use of psychoactive substances by op
• ORM-HS 1.7.1 The Provider shall have a risk management program that specifies processes that are impl
• 1.7 Risk Management
• ORM-HS 2.1.1 The Provider shall have a system for the management and control of the internal and exte
• ORM-HS 2.2.1 The Provider shall have a Policies and Procedures Manual (PPM) that contains the operati
• 2.2 ​Operational Manuals
• ORM-HS 2.3.1 The Provider shall have a system for the management and control of operational records t
• Documentation Reference:
• 2.3 Records System
• ORM-HS 3.3.1 The Provider shall have a safety program for the purpose of preventing accidents and inc
• 3.3 Safety Program
• ORM-HS 3.4.1 The Provider shall have a quality assurance program, including a detailed audit planning
• 3.4​ Quality Assurance Program
• ORM-HS 3.4.3 The Provider shall have a process for addressing findings that result from audits conduc
• ORM-HS 5.1.1 The Provider shall have a program that ensures all personnel with duties and/or responsi
• 5.1​ Leading Hand Training Program
• ORM-HS 5.2.1 If the Provider delivers passenger handling services at any station, the Provider shall
• 5.2​ Passenger Handling Training Program
• ORM-HS 5.3.1 If the Provider delivers baggage handling services at any station, the Provider shall ha
• 5.3​ Baggage Handling Training Program
• ORM-HS 5.4.1​ If the Provider delivers aircraft handling and loading services at any station, the Pro
• 5.4​ Aircraft Handling and Loading Training Program
• ORM-HS 5.5.1 If the Provider delivers aircraft ground movement services at any station, the Provider
• 5.5​ Aircraft Ground Movement Training Program
• ORM-HS 5.7.1 The Provider shall have a security training program that is in accordance with the Secur
• 5.7​ Security Training Program
• ORM-HS 5.8.1 The Provider shall ensure the instructors who deliver dangerous goods training have:i) T
• 5.8​ Dangerous Goods Training Program
• ORM-HS 5.9.1 The Provider shall ensure each training program as specified which includes processes th
• 5.9​ Training Program (General)
• ORM-HS 7.1.1 The Provider shall have a program that ensures that GSE, at all applicable stations:i) I
• 7.1​ GSE Maintenance
• ORM-HS 8.1.1 The Provider shall have procedures in accordance with requirements of the customer airli
• 8.1​ ULD Airworthiness, Serviceability, Loading and Storage
• ORM-HS 8.4.1​ The Provider shall ensure the availability of adequate and sufficient infrastructure fo
• 8.4​ Facilities and Equipment
• ORM-HS 9.1.1 The Provider shall have a process to ensure all station operational activities, includin
• 9.1 Supervision
• ORM-HS 9.3.1 The Provider shall have procedures for fire protection and prevention in ground operatio
• 9.3​ Airside Fire Safety
• ORM-HS 9.4.1 The Provider shall have procedures to address the spillage of fluids and other materials
• 9 .4 Airside Cleanliness
• ORM-HS 9.4.2 The Provider shall have a FOD prevention program for implementation in station airside a
• ORM-HS 9.5.1 The Provider shall have a station severe weather operations plan that provides for the p
• 9.5 Airside Severe Weather Plan
• ORM-HS 9.6.1 If the Provider conducts ground operations at the station that utilize the ramp surface
• 9.6 Passenger Safety
• ORM-HS 9.7 The Provider shall have a station emergency response plan (ERP) for the management and coo
• 9.7​ Emergency Response
• ORM-HS 9.8 The Provider shall have local safety committee consistent with the size and scope of the o
• 9.8​ Safety Committees
• ORM-HS 9.7.1 The Provider shall have a requirement and procedures that ensure station ground handling
• 9.7​ Personnel Safety
• ORM-HS 9.8 The Provider shall have a station emergency response plan (ERP) & SERP for the management
• 9.8​ Emergency Event Response
• ORM-HS 9.9 If the provider subcontracts services, tasks or functions these aspects must be communicat
• 9.9​ Subcontracting / Outsourcing
• HDL 1.3.1 The Provider shall have procedures that ensure that GSE is subjected to a pre-movement insp
• * The following provisions under Subsection 1.3 are applicable to a Provider that operates GSE during aircraft handling operations.
• HDL 1.3.7 The Provider shall have procedures in accordance with requirements of customer airline(s) f
• HDL 1.3.9 The Provider shall have procedures to ensure the operator of motorized GSE :i) Drives no fa
• HDL 1.3.10 The Provider shall have procedures to ensure GSE that is being towed to a position at or n
• HDL 1.4.1 The Provider shall have procedures to ensure the walking surfaces of passenger boarding bri
• * The following provisions under Subsection 1.4 are applicable to a Provider that operates passenger boarding bridge and/or stairs during aircraft handling operations.
• HDL 1.5.1 The Provider shall have implemented procedures by ground handling personnel during aircraft
• 1.5​ Aircraft Servicing
• HDL 1.5.3 If the Provider conducts aircraft potable water servicing operations, the Provider shall ha
• HDL 2.4.1 The Provider shall have procedures to ensure ground loading equipment is positioned at the
• 2.4​ Loading Equipment
• CGM 1.1.1 The Provider shall have communication procedures for the transfer of information and data t
• 1.1​ General
• CGM 1.1.6 If the Provider utilizes scales to determine the weight of cargo, the Provider shall have a
• CGM 1.2.1 Where dangerous goods are accepted for air transport, the Provider shall have procedures in
• 1.2​ Dangerous Goods
• CGM 1.2.9 The Provider shall have procedures to ensure dangerous goods are separated from other cargo
• CGM 1.3.3 Where perishable shipments, to include time- and temperature-sensitive goods, are accepted,
• CGM 2.1.1 The Provider shall have a process in accordance with the Provider’s security program to ens
• 2.1​ Facilities
• Signature