Hotel customer satisfaction survey questionnaire checklist
Use this checklist to collect data on customers booking process and their hotel experience. the form can be used to record data like reason and process for booking, factors that may have led to better sleep, and feedback about the food service offered. lastly, it also allows customers to rate the overall stay and the likelihood to recommend the hotel to family and friends. iauditor is a great data gathering tool and audit storage to compile a lot of hotel customer surveys.
What does this form include?
This form contains 10 sections:
Booking
- What was the reason for your visit?
Who did you travel with
Why did you choose this hotel?
How did you book your visit?
Any feedback about finding and booking this hotel?
Is there anything that would have improved your sleep?
Hotel Experience
- Do you have any feedback for us around our food & beverage service?
Overall Rating
- Would you choose this hotel above others?
Full Name and Signature of Customer (Optional)
Use this template