Costa check
What does this form include?
This form contains 12 sections:
COFFEE EXCELLENCE
- 1.1 Costa approved Espresso machine dispenses 30ml of espresso in 20 seconds.
- 1.2 Grind check conducted to Costa brand standard.
- 1.3 Costa approved coffee grinder dispenses 7g per shot.
- 1.4 Dose check conducted to Costa brand standard.
- 1.5 All equipment available to conduct grind and dose checks.
- 1.6 All semi-automatic buttons calibrated to dispense the correct amount.
- 1.7 Heartbeat sheets completed in the correct way and completed fully for the last 4 weeks
- 1.8 Coffee machine is operating, water pressure pressure 9-10 bars and steam pressure 1-1.2 (1-1.4 for Futura machines).
- 1.9 Decaf Pods are used in the correct way with the correct handle and basket.
- 1.10 Coffee is tamped every time following the 4 steps of level, tamp, twist and wipe.
- 1.11 No cutlery is used to make hot drinks.
- 1.12 Cappuccino milk and Hot Chocolate is frothed, banged and swirled to Costa brand standard.
- 1.13 Flat White milk is textured to Costa brand standard.
- 1.14 All milk is prepared for drinks before any group handles are prepared with coffee for extraction.
- 1.15 Steam arm purged before and after every use.
- 1.16 Steam arm wiped with a clean damp cloth after every use.
- 1.17 All milk thermometers calibrated to Costa brand standard.
- 1.18 A thermometer is used everytime and milk is never re-heated, overheated or toppedup and re-heated.
- 1.19 Espresso has hazelnut crema on top and is correct volume.
- 1.20 Cappuccino is one third espresso, one third milk and one third froth topped with sprinkles if required.
- 1.21 Latte has 1cm of froth, even colour and a drop mark through the top.
- 1.22 Flat White has 0.5cm of velvety froth and Costa brand standard latte art on top.
- 1.23 Costa light is at least one third froth and finished with white froth.
- 1.24 Hot Chocolate and Mocha are made with correct hot chocolate recipe and finished with milk froth.
- 1.25 Americana is made with water first and espresso extracted over the top.
- 1.26 Iced Coffees are made to Costa brand standard.
- 1.27 Ice blended drinks are made to Costa brand standard.
TEAM MEMBERS & SERVICE
- 2.1 Costa approved uniform, apron, name badges and other badges are worn when on duty.
- 2.2 Team members do not eat, smoke, chew gum or drink behind the counter. All uniforms are covered whilst on breaks or cigarette breaks.
- 2.3 Team members long hair is tied up and away from face, team members are clean shaved or have trimmed beard. Light make up only, no nail polish or false nails.
- 2.4 There is always a team member behind the counter at all times, customers can choose their own seat.
- 2.5 All customers are acknowledged whilst queuing.
- 2.6 All customers are greeted when having their order taken.
- 2.7 Team members ask at least one appropriate question for the customer type.
FOOD & DRINK
- 2.17 All Food display cabinets, shelves and fridges are clean inside and out
- 2.18 All eat in food is presented on the correct crockery
- 2.19 All takeaway food is presented in the correct takeaway packaging
- 2.20 All food is displayed to planogram
- 2.21 Food is displayed in an attractive way and is undamaged
- 2.22 Product of the month unit is fully stocked at all times.
- 2.23 Food and drink range is in date
- 2.24 Food and drink range is day dotted
- 2.25 Costa approved back bar equipment is clean and working
- 2.26 Costa approved back of house equipment is clean and working
CLEANLINESS
- 4.1 Outside of store, all frontage and pavements are clean and litter free.
ENVIRONMENT
- 5.1 All stand alone stores and shopping centre stores display approved opening times.
- 5.2 All legal and safety posters are displayed and in date, including No-smoking signs at entrances.
MARKETING
- 6.1 All posters and point of sale are approved, up to date, in good condition and displayed correctly including all items price labelled.
- 6.2 The menu board is up to date with no hand made alterations and is clean and undamaged.
- 6.3. No display of local marketing, all marketing initiatives are Costa approved.
CORE SKILLS
- 7.1 Training tracker complete and up to date for the store.
- 7.2 Core skills workbooks are the current up to date versions.
- 7.3 Barista Coffee skills workbooks are up to date.
- 7.4 Barista core skills workbooks are up to date.
- 7.5 Barista Maestro core skills workbooks are up to date.
- 7.6 Management core skills workbooks are up to date.
FOOD SAFETY
- 8.1 All deliveries are accepted below 8°C.
- 8.2 All chilled food being stored below 8°C.
- 8.3 Fridge temperatures recorded twice daily.
- 8.4 Digital probe accuracy check completed weekly and working probe available.
- 8.5 Core temperature of each cooking and re-heat method recorded daily.
- 8.6 Suitable hand wash facilities available with hot water, soap and hand drying facilities at all times.
MAINTENANCE - NO SCORE QUESTIONS
- 1. The outside of the store is well maintained (windows and paintwork undamaged).
- 2. Outside tables, chairs, umbrellas and barriers are in good condition.
- 3. Doormat is intact and in good repair.
- 4. All interior seats are stain free and in good condition.
- 5. Table tops and bases are in good repair (no damaged varnish and do not wobble).
RESULT
- TOTAL COFFEE EXCELLENCE OUT OF MAX 35 _________ / ____35_____= _________%
- TOTAL OUT OF MAX 100 _________ / ___100____= _________%
AUDITOR NAME:
STAFF NAME:
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