Template Information
This comprehensive call center quality monitoring template offers a more detailed assessment of employee call interaction with customers. begin with the evaluation of how the call began, observe representative’s problem-solving methods, call etiquette, and script compliance. note other observations and provide recommendations. iauditor templates are fully customizable to suit your qa needs. secure collected data via iauditor’s cloud-based storage.
Category: general
Template Questions
- Evaluate the agent with the following categories:
- Greeting
- Account Verification
- Contact Information Confirmation
- Problem-Solving Abilities
- Protocol Compliance
- Call Handling Skills
- Customer Service Quality
- Call Center Etiquette
- Script Compliance
- Closure
- Follow-up
- Observations / Recommendations
- Full Name and Signature of QA Specialist
- Full Name and Signature of Employee