Template Information
Equipping team members to become knowledgeable, passionate and skilled by providing valuable resources to create an environment of restoration.
Category: general
Template Questions
- Grand Tour
- Introduce trainee to our team members and try to ask a few questions so that the trainee can get to k
- Team member having a basic knowledge of where essential items are. How to perform basis tasks.
- Show where ____ is/are
- Give a brief overview of where catering is as well as our condiments.
- Have the trainer and trainee stock sauces together.
- Have the trainer and trainee make iced tea together.
- Have the trainer and trainee stock ice together
- Have the trainer and trainee stock the middle column together.
- Trainer is to show trainee where lemonade, ice dream, shake base, cherries, whip cream, apple sauce,
- Briefly show trainee the office and let them know they are expected to keep their drinks in the break
- Have trainer and trainee take out trash together.
- Take about 5 minutes in each section to explain the roles and responsibilities. Start with breading a
- Notes:
- Please sign your name
- Before on-shift headset training
- POS Training
- Entrées/Meals
- Sides
- Beverages
- Condiments
- Desserts
- Premiums/Catering
- Local Items
- The Language of Hospitality Pamphlethttps://www.cfahome.com/cs/groups/etmdp-login/documents/document/
- Attentive and Courteous
- Taking a Speaker Order
- Taking a Speaker Order Feedback (Rate the Team Member)
- What was the easiest part about headset to learn?
- What was the hardest part about headset to learn?
- Positives: (What does the team member think they did well on?)
- Opportunities: (What would the team member like to improve on?)
- Notes: (How can training headset be better next time?)
- E-train
- Bagging Area
- Drive Thru Bagging Feedback (Rate the Team Member)
- What was the easiest part about bagging for you?
- What was the hardest part about bagging for you?
- Action Items:
- Notes: (How could training bagging be better next time?)
- Before on-shift Register Training
- Receiving Order at Front Counter Pamphlethttps://www.cfahome.com/cs/groups/etmdp-login/documents/docu
- Serving a Guest on Register
- Language of Hospitality on Front Counter
- Register Feedback (Rate the Team Member)
- What was the hardest part about register?
- What was the easiest part about register?
- Before on-shift Training
- Serving a Guest at the Drive Thru Register
- Speed
- Second Mile Service (2MS)
- Window Feedback (Rate the Team Member)
- Scale:1-Never learned2- Was demonstrated "how to"3- Has only done once briefly4- Knows how to do5- Kn
- Round Badge List (RBL)
- Specific to Opening
- Specific to Closing