Template Information
This brief call quality monitoring form consists of 13 essential questions to evaluate how calls were handled. observe if agents adhered with company policies and determine if agents were able to address customers’ needs with the appropriate tone of voice. use iauditor to document significant data and share qa reports with your qa team.
Category: general
Template Questions
- QA Checklist
- Observations / Recommendations
- Full Name and Signature of QA Specialist
- Full Name and Signature of Employee