Template Information
2017 customer experience visit
Category: food-&-hospitality-mcdonald's-customer-experience-visit
Template Questions
- Was the exterior of the restaurant clean and free of litter and debris? (For example: Was the lot and landscaping clean and litter free, and window and sidewalks clean?) {2pts}
- Did the employees interact with you in a polite and friendly manner? (For Example: were you greeted at the speaker, cash booth and present booth? Did the presenter provide a "thank you"?) {6pts}
- Was the DT Wait Time 70 seconds or less? (Note the actual seconds between when you arrived in line until you were greeted by your order taker.) Please indicate time in comments below {5pts}
- Did you receive all the food and drinks items ordered, with the correct flavors and sauces? (For example: the required dressing for salad and sauces for McNuggets.) {8pts}
- Misc. Drive-Thru Comments
- Was the interior of the restaurant clean? (For example: the floors, front counter, drink and condiments area, and tables.) {2pts}
- Did the employees interact with you in a polite and friendly manner? (For example: did the order taker provide a greeting? Did the presenter provide a thank you?) {6pts}
- Was the wait time 60 seconds or less? (Note the time you get in line until you can start to place your order.) Please indicate time in comments below {5pts}
- Misc. Dine-in Comments