Jetstar isago audit checklist

Template Information

Category: all-industries

Template Questions

1.1 Organization and Accountability
ORM-$ 1.1.1 The provider shall have station management system that ensures :
i) Policies,system,programs,process,procedures and/or plans of the provider are administered and/or i
ii) All ground operations are supervised and controlled;
iii) Operations are conducted in accordance with applicable regulations and requirements of the custo
ORM-$ 1.1.2 The provider shall designate and individual with the authority manage the station be resp
i) Implementation of station management system;
Ensuring safety and security in station operations (GM)
1 Management and Control
Author Comments
Add media
ORM-$ 1.2.1 The provider shall have policy that commits the station organization to a culture that ha
1.2 Management and Commitment
ORM-S 1.2.3 The Provider shall have an open reporting system that permits station personnel to report
Frontline operational personnel are often in the best position to observe and identify operational ha
The reporting policy is typically documented in operations manuals or other controlled documents that
ORM-S 1.2.4 The Provider shall have a policy that commits the organization to ensuring the health an
i) Operational risk assessment; ii) Equipment design and maintenance; iii) Training and competence of
Auditors Comments
Guidance may be found in the IATA Airport Handling Manual (AHM) 630
ORM-S 1.2.5 The Provider shall have a policy that commits the station organization to addressing env
Such policy focuses on compliance with station requirements typically associated with: • Material man
ORM-S 1.4.1 The Provider shall have a communication system that enables and ensures an exchange of i
ORM-S 1.4.2 The Provider shall have processes to ensure changes that affect operational responsibili
1.4 Communication
ORM-S 1.5.1 The Provider shall have a process to review the station management system at intervals no
1.4 Management Review
Management review is a necessary element of a well-managed company and provides a process through whi
A review of the station management system would typically focus on ensuring station performance is co
An appropriate method to satisfy this requirement is a periodic formal meeting of the station managem
Station management ensures deficiencies identified during the management review are addressed through
1) Risk management issues 2) Safety and security issues 3) Quality assurance issues
4) Provision of resources 5) Operational feedback 6) Incident and near-miss reports
7) Changes in regulatory policy or civil aviation legislation 8) Changes in company and/or customer a
9) Process performance and organizational conformity 10) Status of corrective and preventative action
11) Follow-up actions from previous management reviews 12) Feedback and recommendations for managemen
13) Regulatory violations
Output from the management review process would include decisions and actions related to(:
1) Improvement of the effectiveness of processes throughout the station management system
2) Improvement of the management of risks
3) Ensuring the provision of resources necessary to satisfy operational safety, security and quality
Management review is a formal process, which means documentation in the form of meeting schedules; ag
ORM-S 1.6.1 The Provider shall ensure the existence of the station facilities, workspace, equipment,
1.6 Provision of resources
Station facilities, workspace, equipment and supporting services would typically include:
1) Buildings, workspaces and associated utilities
2) Facilities for people in the organization
3) Equipment appropriate for ground handling functions
4) Support equipment, including tools, hardware and software
5) Support services, including transportation and communication
Where infrastructure or equipment is under the responsibility of the airport authority, the provider
1) Safety rules and guidance, including the use of protective equipment
2) Workplace location(s)
3) Workplace temperature, humidity, light, air flow
4) Cleanliness, noise and pollution
ORM-S 1.6.2 The Provider shall have a policy that ensures station positions that affect operational s
For example, the position of station manager would typically have special prerequisite criteria an in
Positions that require the implementation of security functions typically require completion of a bac
ORM-S 1.6.5 The Provider shall have a policy that addresses the use of psychoactive substances by ope
i) The exercise of duties while under the influence of psychoactive substances is prohibited; ii) Con
Refer to the ITRM for the definition of Psychoactive Substances. DAMP Policy in Qantas Group
ORM-S 1.7.1 The Provider should have station risk management processes that ensure:
i) Hazards with the potential to affect operational safety or security are identified
ii) Threats with the potential to affect security are identified
iii) Hazards are analyzed to determine risks
iv) Risks are assessed to determine the need for control actions
v) Risk control actions are developed and implemented in station operations, and are subsequently mon
1.7 Risk Management
Guidance may be found in AHM 621.
ORM-S 1.7.2 The Provider should have processes for setting performance measures to validate the effec
Refer to the ITRM for the definition of Performance Measure. A performance measure, which is a short-
Creation of performance measures is typically an effective method for measuring operational performan
In addressing the safety and security of operations, meaningful measures typically focus on lower lev
ORM-S 1.8.1 The Provider shall ensure the management system includes planning processes for ground op
i) Define desired operational safety and security outcomes
ii) Address operational resource allocation requirements
iii) Take into account requirements originating from applicable external sources including, but not l
1.8 Operational Planning
Management system planning processes are necessary to ensure sufficient resources are in place to mee
Planning processes may result in the generation of goals, objectives or other types of performance me
Planning processes are typically part of, or associated with, the budgetary process, which normally t
ORM-S 2.1.1 The Provider shall have a process to ensure documentation and/or data used directly in th
2.1 Documentation System
The primary purpose of document control is to ensure necessary, accurate and up-to-date documents are
Examples of documents that are controlled include, but are not limited to, operations manuals, checkl
An electronic system of document management and control is an acceptable means of conforming to the s
ORM-S 2.2.3 The Provider shall have processes to ensure the current version of required operational d
i) The Operations Manual (OM) of the customer airline(s);
ii) The IATA Dangerous Goods Regulations (DGR) and Addenda, if applicable, or equivalent documentatio
iii) The emergency response plan (ERP);
iv) As applicable to station operations, the Live Animal Regulations (LAR) and Perishable Cargo Regul
v) GHA own PPM (2.2.2)
vi) Ensure same for any outsource providers (2.2.4)
Operational Manuals
Refer to the ITRM for the definition of Operations Manual. A provider may not be required to maintain
Availability of only the provider’s manual may be sufficient when such manual is accepted by the cust
ORM-S 2.3.1 The Provider shall have a system for the management and control of station operational re
i) Identification;
ii) Legibility;
iii) Maintenance;
iv) Retrieval;
v) Protection and security;
vi) Disposal, deletion (electronic records) and archiving. (GM)
2.3 Records System
Such process would typically address all records associated with ground operations at the station, in
ORM-S 3.3.1 The Provider shall have a station safety program for the purpose of preventing accidents
i) Personnel to report operational hazards, deficiencies and areas of concern;
ii) The investigation and reporting of accidents and incidents;
iii) The investigation of irregularities or other non-routine operational occurrences that may be pre
iv) The identification and analysis of operational hazards and potentially hazardous conditions;
v) The production of analytical information, which could include recommendations, for use by operatio
vi) Ensuring significant issues arising from the station safety program are subject to regular review
The dissemination of safety information to appropriate station management and operational personnel.
Designated Manage/Individual to manage safety program (3.3.2).
3.3 Safety Program
The safety program is a critical element of risk management. Documentation of the program typically i
ORM-S 3.3.7 The Provider shall have a station operational reporting system that:
i) Encourages and facilitates feedback from personnel to identify deficiencies, expose hazards and ra
ii) Includes analysis and management action to address operational deficiencies, hazards and concerns
iii) Is in accordance with applicable regulations and requirements of the customer airline(s). (GM)
ORM-S 3.3.8 The Provider shall have a process in accordance with requirements of the customer airline
i) The customer airline(s) and relevant authorities are notified of the accident or incident;
ii) Factual information associated with the investigation is accurately recorded in a standardized re
iii) Investigations are conducted with the intent of identification of root cause(s) for the preventi
iv) Actions raised following the completion of investigations address any identified root cause(s)
v) Investigation reports are retained and submitted in accordance with applicable regulations and req
vi) Persons conducting such investigations have completed relevant and sufficient training (GM)
The station process for airside safety investigation would typically be an element of the station saf
ORM-S 3.5.1 The Provider shall have a station quality control program that provides for scheduled and
i) Ensuring compliance with standards of the Provider, applicable regulations and requirements of the
ii) Identifying operational hazards for the application of risk assessment and control. (GM)
iii) Designated person with authority to manage, develop, implement and maintain this program. (3.5.2
iv) The Provider shall have processes for addressing findings that result from inspections and/or eva
v) Findings & issues be subject to regular review by station management (and above) (3.5.4)
vi) Process for dissemination of information. In line with communication? (3.5.5)
vii) Control of outsource functions (incl GSE) (3.6.1) Contracts and/or Service Level Agreements in p
viii) Audits & service reviews of outsourced suppliers (3.6.2/3)
3.5 Quality Control Program
Station quality control would typically complement and operate in conjunction with the provider’s qua
Guidance may be found in AHM 612, as well as the Airports Council International Airside Safety Handbo
A contract or agreement is necessary to ensure the outsourced services and/or functions are formally
ORM-S 3.7.1 The Provider should have processes that ensure equipment or other operational products th
3.7 Product Quality Control
This provision applies only to products (not services) that are purchased or otherwise acquired from
1) Ground support equipments
2) Operational software, databases;
3) Security screening equipment;
4) Aircraft chicks.
The process may include an evaluation of suppliers, with the selection of suppliers based on their ab
ORM-S 4.1.1 The Provider shall have a station emergency response plan (ERP) for the management and co
i) The Provider’s ERP;
ii) The airport ERP, if applicable;
iii) Requirements of each customer airline.
iv) Designated qualified Individual to develop & manage the plan (4.1.2)
v) Procedures & assigned responsibility to appropriately trained persons (4.1.3/4)
4.1 Emergency Response Plan
Refer to the ITRM for the definitions of Emergency Management and Emergency Response. An ERP would be
In some locations, a governmental, airport and/or other relevant authority assume emergency or crisis
Of particular importance, an ERP would have to ensure an appropriate level of coordination and commun
An ERP includes industry best practices and ensures community expectations are addressed. Additionall
1) Specifies general conditions for implementation;
2) Provides a framework for an orderly implementation;
3) Ensures proper coordination with external entities at all potential locations;
4) Addresses all potential aspects of an event;
5) Ensures regulatory requirements associated with specific events are satisfied;
6) Provides a scenario for the transition back to normal operations;
7) Ensures regular practice exercises as a means to achieve continuous improvement.
ORM-S 4.2.1 The Provider shall have procedures in accordance with requirements of the customer airlin
4.2 Other Event Response
A provider typically uses the procedures of the customer airline(s), but might have its own procedure
Typically, procedures would address an aircraft evacuation due to:
1) Fuel spill;
2) Aircraft fire;
3) Dangerous good incident.
Guidance may be found in AHM 633 and ACI 2.14.
ORM-S 4.2.2 The Provider shall have procedures in accordance with applicable regulations and requirem
ORM-S 5.1.1 The Provider shall have a process to ensure station personnel with duties and/or responsi
i) All Passenger Service Handling training as required by OM15
ii) All Ramp, Baggage Service & Push/Towing training as required by OM15
iii) Dangerous Goods & Security Awareness.
iv) Any relevant Jetstar Training pack relevant to task as documented.
v) Cargo and mail handling training program as required by OM16. (GM)
vi) Jetstar Load Supervision (Lead Hand) (5.1.3)
vii) Training provided to outsource suppliers (5.1.2)
5.1 Functional Training Program
Refer to the ITRM for the definitions of Training and Training Course. The specification for initial
ORM-S 5.2.1 The Provider shall have a process to ensure station personnel complete initial and recurr
---Security Provision is audited by Qantas Security & not covered here---
5.2 Security Training Program
ORM-S 5.3.1 The Provider shall have a process to ensure station personnel with duties and/or responsi
Training provided to outsource providers/contractors? (5.3.4)
5.3 Dangerous Goods Training Program
Training specification according to operational function may be found in DGR 1.5.
ORM-S 5.4.1 The Provider shall have a process to ensure station personnel with duties that require ac
5.4 Airside Safety Training Program
Refer to the ITRM for the definitions of Airside and Airside Safety Training. Guidance for Airside Sa
ORM-S 5.5.1 The Provider shall have a process to ensure station personnel with duties that require th
5.5 Airside Driver Training Program
Guidance may be found in AHM 611.
ORM-S 5.6.1 The Provider shall have a process to ensure station personnel with duties that require th
5.6 GSE Operations Training program
Refer to the ITRM for the definition of Ground Support Equipment (GSE). Guidance may be found in AHM
ORM-S 5.13.1 If the Provider delivers aircraft turnaround coordination services at the station, the P
5.13 Aircraft Turnaround Coordinator Training Program
Refer to the ITRM for the definition of Aircraft Turnaround Coordination. Guidance may be found in AH
ORM-S 6.1.1 The Provider shall have procedures that ensure station security controls are implemented
i) The Provider’s security program;
ii) Security Programs of the customer airline(s) served at the station;
iii) If applicable, requirements of the civil aviation security program of state where the station is
ORM-S 6.1.2 The Provider shall have a process to ensure security controls are in place to prevent per
ORM-S 6.1.3 The Provider shall have procedures that ensure ground handling personnel performing funct
6.1 Security Controls
Refer to the ITRM for the definitions of Security Controls and Security Program.
Security controls are typically implemented by an authority (e.g. government or airport authority), b
ORM-S 6.3.1 The Provider shall have a station contingency plan in accordance with the Security Progra
6.3 Contingency Planning
ORM-S 6.3.2 The Provider shall have procedures in accordance with the Security Program of the custome
ORM-S 7.1.1 If the Provider operates GSE at the station, the Provider shall have functional specifica
7.1 GSE Functional Specifications
Functional specifications demonstrate that a provider has evaluated the various types of ground handl
ORM-S 7.2.1 If the Provider maintains GSE at the station, the Provider shall have a program to ensure
Records maintenance should be in line with document maintenance.
7.2 GSE Maintenance
Refer to the ITRM for the definition of Ground Support Equipment (GSE). GSE is typically maintained i
ORM-S 7.3.1 If the Provider operates GSE at the station, the Provider shall have procedures for the o
7.2 GSE Operation
Guidance may be found in AHM 630
ORM-S 7.3.2 If the Provider operates GSE at the station The Provider shall have procedures that ensur
All GSE is operated and handled in line with Jetstar OM15 including tag out procedures if unserviceab
Such inspection, typically referred to as a “walk-around check,” would be conducted prior to movement
1) Visible damage or abnormality is detected;
2) Any cables or hoses are stowed;
3) If the equipment is carrying a load, all locks, stops, rails or straps are fastened and are securi
Specifically, a “pre-use” inspection might focus on: Guidance may be found in AHM 630.
ORM-S 8.1.1 If the Provider handles ULDs at the station, the Provider shall have procedures in accord
Tagging, handling, loading & storage of ULD is done as per OM15.
8.1 ULD Airworthiness and Serviceability
Refer OM15 for ULD requirements.
ORM-S 9.2.1 If an Airside Safety Committee has been established at the station, the Provider shall ha
9.2 Supervision
An Airside Safety Committee or equivalent body offers a means of interfacing with the various entitie
ORM-S 9.3.1 The Provider shall have procedures for fire protection and prevention in ground operation
i) Identification and elimination of conditions that could lead to a fire;
ii) Availability, access and use of fire fighting equipment;
iii) Emergency procedures, including alerting personnel on board the aircraft;
Procedures for controlling and reporting fires. (GM)
9.3 Airside Fire Safety
Guidance may be found in AHM 630 and ACI 2.16.0
9 .4 Airside Cleanliness
Procedures would typically focus on the avoidance of and response to fluid spillage in station airsid
Toilet waste;
Water (particularly in freezing conditions) and ice cubes;
Oil and hydraulic fluid;
Hazardous materials and other chemicals
ORM-S 9.4.2 The Provider shall have a FOD prevention program for implementation in station airside ar
Refer to the ITRM for the definition of FOD (Foreign Object Damage). The objective of a FOD preventio
ORM-S 9.5.1 The Provider shall have a station severe weather operations plan that provides for the pr
9.5 Airside Severe Weather Plan
Refer to the Glossary in this manual for the definition of Severe Weather Operations Plan.
A typical plan includes practices for preparation and encountering severe weather conditions in opera
1) High Winds;
2) Lightning
3) Low Visibility
4) Ground icing.
Guidance may be found in AHM 630.
ORM-S 9.6.1 If the Provider conducts ground operations at the station that utilize the ramp surface f
9.6 Passenger Safety
To preclude injuries, passenger movement on the ramp between the aircraft and the terminal building o
The route used for such passenger movement is typically clearly designated and visible, equipment and
Aircraft protrusions;
GSE;
Fuelling zones;
Jet blast or prop wash.
ORM-S 9.7.1 The Provider shall have a requirement and procedures that ensure station ground handling
9.7 Personnel Safety
Refer to the Glossary in this manual for the definition of Personal Protective Equipment (PPE).
Protective clothing and PPE provides a defense against operational hazards that could threaten the pe
ORM-S 9.8.1 If a Local Committees have been established at the station, the Provider shall have a pro
9.8 Local Committee
Refer to the ITRM for the definition of Local Baggage Committee (LBC). An LBC or equivalent body offe
ORM-S 10.1.1 If the Provider delivers aircraft turnaround coordination services at the station, the P
i) Appointment of a qualified aircraft turnaround coordinator;
ii) Management of safety and security in all activities;
iii) PTS for pertinent aircraft type and operation;
iv) Compliance with applicable regulations and requirements of the customer airline(s). (GM)
10.1 Turnaround Plan
Refer to the ITRM for the definitions of Aircraft Turnaround Coordinator and Aircraft Turnaround Plan
The training and qualification of aircraft turnaround coordinators is addressed in ORM-S 5.13.1.
Guidance may be found in AHM 615 and 616.
HDL 1.5.5 If the Provider conducts aircraft potable water servicing operations, the Provider shall ha
Potable Water
Additionally the operation of aircraft potable water servicing equipment to ensure such equipment is
Furthermore sterilization and cleaning as part of the maintenance schedule of the supply source shall
Guidance may be found in AHM 440.
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